Operations Manager

Diamond Direct Luxury is looking for a highly organized and results-oriented Retail Operations Manager to lead daily retail activities at its Lahore store. The ideal candidate will be responsible for ensuring smooth store operations, managing staff efficiently, monitoring sales performance, controlling inventory, and improving overall operational effectiveness. This role demands a strong leader with excellent management skills, business insight, and the ability to guide a team in a professional luxury jewellery retail environment while maintaining exceptional customer service standards.

Key Responsibilities

Daily Store Operations: Oversee the day-to-day functioning of the retail location, ensuring strict adherence to company policies and procedures. Maintain showroom presentation, cleanliness, merchandising standards, and deliver superior customer service. Develop and implement operational processes to enhance efficiency and productivity.

Team Management & Staff Supervision: Lead and coordinate sales associates and store personnel by monitoring attendance, punctuality, and performance. Create staff schedules to ensure proper floor coverage. Conduct training sessions, performance reviews, and regular team meetings. Enforce compliance with company policies, professional standards, and sales protocols.

Sales Performance & Business Development: Monitor sales performance on a daily, weekly, and monthly basis. Set clear sales targets and motivate the team to meet business goals. Analyze sales data to identify growth opportunities and recommend strategies to increase revenue. Track individual sales metrics and implement improvement plans. Collaborate with management on promotional activities, marketing campaigns, and customer engagement efforts.

Inventory & Stock Management: Manage jewellery inventory, including stock transfers and receiving processes. Maintain accurate inventory records and perform regular stock audits. Pay special attention to high-value items such as diamonds, gemstones, and precious metals. Ensure proper documentation and accountability for all inventory transactions. Coordinate with purchasing and management teams regarding stock needs.

Customer Service & Client Relations: Provide exceptional customer service aligned with luxury retail standards. Handle customer complaints, escalations, and special requests with professionalism. Develop and implement strategies to enhance customer satisfaction and encourage repeat business. Continuously monitor customer feedback and service quality.

Financial Reporting & Administrative Management: Prepare operational and sales reports regularly. Monitor store expenses, operational costs, and cash handling procedures. Work closely with accounting and finance teams to ensure accurate POS transactions and financial documentation. Report operational challenges and business performance updates to senior management.

Management & Strategic Coordination: Collaborate with company leadership to execute business strategies. Identify operational challenges and propose effective solutions. Support new store openings, expansion plans, and business development initiatives. Ensure consistent operational standards across all company locations.

Required Qualifications

A Bachelor’s degree in Business Administration, Management, Marketing, or a related field is essential. Candidates should have 3 to 5 years of experience in retail operations, preferably within luxury retail, jewellery, fashion, or high-end customer service sectors. Strong leadership and team management capabilities are required, along with excellent communication skills in English and Urdu. A solid understanding of retail sales, inventory management, and business operations is necessary. Proficiency in Microsoft Excel, reporting tools, POS systems, and inventory management software is expected. The candidate must demonstrate strong analytical, organizational, and problem-solving skills, with the ability to manage multiple responsibilities under pressure. Integrity, attention to detail, and professionalism are critical attributes.

Preferred Qualifications and Benefits

The position offers a competitive salary ranging from Rs60,000 to Rs160,000 per month, depending on qualifications and experience, along with performance-based incentives. This role provides an opportunity to work with a reputable luxury jewellery brand and offers professional growth and leadership development. Candidates will gain exposure to luxury retail management, diamonds, and international jewellery business operations within a professional and growth-oriented environment. The role is based in Lahore and requires in-person attendance.

This opportunity is ideal for a motivated professional seeking to advance their career within a prestigious luxury retail company.