Operations Officer

Navigator HR is seeking a detail-oriented and responsible Operations Officer to join the team in Bahria Town. This role focuses on supporting daily rider operations, including managing cash collections, monitoring rider wallets, allocating orders, and assisting with rider onboarding. The ideal candidate will be comfortable maintaining accurate operational records, communicating effectively with riders, and ensuring smooth daily workflows. This position requires a proactive individual capable of handling multiple tasks with precision and professionalism.

Key Responsibilities
- Manage daily cash collection from riders and maintain precise collection records.
- Monitor rider wallets to ensure outstanding balances are cleared promptly.
- Communicate with riders regarding payments, wallet balances, and operational issues.
- Assist in assigning orders to riders and follow up to support timely deliveries.
- Operate relevant systems and keep all operational records updated accurately.
- Support rider recruitment, onboarding, and coordination activities.

Required Qualifications
- Minimum of 2 years of relevant experience in operations, fleet management, or logistics coordination.
- Strong communication and coordination skills to effectively interact with riders and team members.
- High attention to detail, especially when handling cash, balances, and maintaining records.
- Proficiency in using computer-based systems and basic software such as MS Excel and operational dashboards.
- Responsible and organized work approach with the ability to follow up professionally and consistently.

Work Schedule and Compensation
- Monday to Saturday, 11:00 AM to 7:00 PM.
- Work location: Bahria Town (in-person).
- Salary range: PKR 50,000 to 60,000 per month.

Candidates must be able to reliably commute to Bahria Town and be available during the specified working hours. Experience in managing daily cash collections, tracking financial balances, and maintaining accurate records is essential. The role also requires daily communication with riders to resolve wallet issues, collect payments, and support onboarding processes. Proficiency in computer systems and operational software is necessary to update data and track orders efficiently.

This position offers an opportunity to work in a dynamic environment where operational excellence and rider coordination are key to success. If you meet the experience requirements and are comfortable with the offered salary and working schedule, this role could be an excellent fit for you.