Operations Officer

Navigator HR is looking for a detail-oriented and responsible Operations Officer to join our team in Bahria Town. The successful candidate will play a vital role in supporting daily rider operations, including cash collection, wallet monitoring, order allocation, and rider onboarding. This position requires strong organizational skills, effective communication with riders, and the ability to maintain accurate operational records to ensure smooth and efficient daily workflows.

Key Responsibilities
- Manage daily cash collection from riders and maintain precise collection records.
- Monitor rider wallets and ensure timely clearance of outstanding balances.
- Communicate regularly with riders regarding payments, wallet balances, and any operational concerns.
- Assist in assigning orders to riders and follow up to support timely deliveries.
- Operate relevant systems and keep operational records up to date.
- Support rider recruitment, onboarding, and coordination activities.

Required Qualifications
- Minimum of 2 years of relevant experience in operations, fleet management, or logistics coordination.
- Strong communication and coordination skills to interact effectively with riders and team members.
- High attention to detail, especially when handling cash, balances, and maintaining records.
- Proficiency in using computer-based systems and basic software such as MS Excel and operational dashboards to update data and track orders.
- A responsible and organized approach with the ability to follow up professionally and consistently.

Working Schedule and Compensation
This is a full-time, in-person position based in Bahria Town. The working hours are Monday through Saturday, from 11:00 AM to 7:00 PM. The offered salary ranges from PKR 50,000 to 60,000 per month.

Candidates should be prepared to reliably commute to the work location and be available during the specified working hours.

Application Considerations
Applicants are encouraged to consider the following questions before applying:
- Do you have at least 2 years of experience in operations or related fields?
- Are you able to commute to Bahria Town consistently?
- Can you commit to working Monday through Saturday, 11:00 AM to 7:00 PM?
- Do you have experience managing daily cash collections and maintaining accurate financial records?
- Are you comfortable communicating daily with riders to resolve wallet issues, collect payments, and assist with onboarding?
- Are you proficient with computer systems and software necessary for operational tracking?
- Is the salary range of PKR 50,000 to 60,000 per month acceptable to you?

This role offers an excellent opportunity to contribute to a dynamic team focused on operational excellence and rider support. If you meet the qualifications and are ready to take on a hands-on role in operations management, we encourage you to apply.