Operations Support Associate - Healthcare

MCG Technologies is seeking an Operations Support Associate to join our team onsite in Islamabad, reporting directly to the Operations Manager. This role operates from 6:00 PM to 3:00 AM and is integral to ensuring a smooth and positive experience for patients throughout their healthcare journey. The successful candidate will manage patient registration, appointment scheduling, insurance coordination, and support operational workflows, all while maintaining high standards of customer service and confidentiality.

Key Responsibilities

- Patient Interaction & Service Excellence: Serve as the primary contact for patients by responding promptly to appointment requests, phone calls, emails, and electronic messages. Greet patients with professionalism, empathy, and compassion, addressing inquiries and resolving concerns efficiently to ensure a positive experience at every interaction.

- Patient Registration & Scheduling: Accurately register patients for appointments, procedures, and hospital admissions. Manage scheduling, rescheduling, and confirmation of appointments using the health record system. Collect and update patient demographic and insurance information, ensuring timely coordination of exams, procedures, and tests.

- Insurance & Financial Coordination: Verify insurance coverage and secure necessary pre-authorizations. Clearly explain benefits and coverage details to patients when required. Collect and process co-pays, deductibles, and other financial responsibilities while maintaining accuracy and transparency in all financial transactions.

- Operational Support & Coordination: Collaborate closely with clinical and administrative teams to facilitate smooth patient flow. Maintain up-to-date and accurate patient records within the system. Support daily operational processes to enhance efficiency and perform additional duties as assigned by management.

- Compliance & Confidentiality: Uphold patient confidentiality in accordance with HIPAA and organizational policies. Ensure strict adherence to healthcare regulations and internal procedures, handling sensitive information with discretion and professionalism.

Required Qualifications

- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- Prior experience in healthcare administration, patient registration, or customer service is strongly preferred.
- Knowledge of medical terminology, insurance processes, and health record systems is advantageous.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask effectively in a fast-paced environment with keen attention to detail.
- Commitment to patient-centric service and teamwork.

Preferred Qualifications and Benefits

MCG Technologies offers a dynamic work environment with global exposure and real responsibilities that foster skill-based career growth. Employees benefit from structured learning programs, mentorship, clear expectations, and transparent processes. Our culture is built on trust, respect, and a growth-oriented mindset.

Additional benefits include health insurance, life insurance, EOBI, leave encashment, and sponsored certifications to support your professional development.

At MCG Technologies, we are dedicated to building global careers through international exposure and a collaborative culture that values continuous learning, accountability, and inclusion. Our teams work closely with international clients and partners, empowering professionals to develop their skills while making meaningful contributions.