Operations Support Associate

MCG Technologies is seeking an Operations Support Associate (Healthcare) to join our team onsite in Islamabad, reporting to the Operations Supervisor. Working hours are from 6:00 PM to 3:00 AM. In this role, you will be the primary point of contact for patients, ensuring a smooth and positive experience throughout their healthcare journey. Your responsibilities will include managing patient registration, appointment scheduling, and insurance coordination while maintaining accurate patient information. By supporting efficient workflows, you will contribute significantly to seamless healthcare operations and enhanced patient satisfaction.

Key Responsibilities

- Patient Interaction & Service Excellence: Respond promptly to appointment requests, phone calls, emails, and electronic messages. Greet patients with professionalism, empathy, and compassion. Address inquiries and resolve concerns courteously to ensure a positive experience at every touchpoint.

- Patient Registration & Scheduling: Accurately register patients for appointments, procedures, and hospital admissions. Schedule, reschedule, and confirm appointments using the health record system. Collect and update patient demographic and insurance information. Coordinate timely exams, procedures, and tests.

- Insurance & Financial Coordination: Verify insurance coverage and obtain necessary pre-authorizations. Explain benefits and coverage details to patients when required. Collect and process co-pays, deductibles, and other financial responsibilities while maintaining accuracy and transparency.

- Operational Support & Coordination: Collaborate with clinical and administrative teams to ensure smooth patient flow. Maintain accurate and up-to-date patient records. Support daily operational processes to enhance efficiency. Perform additional duties as assigned by management.

- Compliance & Confidentiality: Maintain patient confidentiality in accordance with HIPAA and organizational policies. Ensure adherence to healthcare regulations and internal procedures. Handle sensitive information with discretion and professionalism.

Required Qualifications

- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- Prior experience in healthcare administration, patient registration, or customer service is strongly preferred.
- Knowledge of medical terminology, insurance processes, and health record systems is an advantage.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask effectively in a fast-paced environment with keen attention to detail.
- Commitment to patient-centered service and teamwork.

Preferred Qualifications and Benefits

MCG Technologies offers global exposure with real responsibilities, fostering skill-based career growth through structured learning and mentorship. Employees benefit from clear expectations, transparent processes, and a culture built on trust, respect, and a growth-oriented mindset.

Our tangible perks include health insurance, life insurance, EOBI, leave encashment, and sponsored certifications to support your professional development.

At MCG Technologies, we are dedicated to building global careers by providing international exposure and a collaborative environment that encourages continuous learning, accountability, and career advancement. We empower professionals to develop their skills while delivering meaningful outcomes for international clients and partners.