Operations Support Officer

365 Care Group Private Limited

Lahore , Pakistan

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Posted 5 days ago 6 views Report Job

Located in Gulberg 3, Lahore, this role offers an opportunity to join a dynamic team as an Operations Support Officer. The position requires working five days a week with two possible shifts: morning from 11 AM to 11 PM and night from 11 PM to 11 AM. The successful candidate will play a vital role in supporting daily staff operations and ensuring smooth communication between employees and management.

Key Responsibilities:
- Manage daily operational tasks related to staff activities.
- Respond to employee calls, providing clear and satisfactory answers to their queries and concerns.
- Assist callers by guiding them through troubleshooting processes, navigating the company website, or using company products and services.
- Send shift confirmation messages to staff on a daily basis.
- Update employee duty schedules using the Roster Management System.
- Identify and escalate priority issues, reporting them to senior management promptly.
- Anticipate potential escalations and take over calls when necessary to maintain service quality.
- Perform additional duties as assigned to support overall operations.
- Participate in required training sessions to enhance job performance.

Required Qualifications:
- Strong English communication skills, both verbal and written.
- Proficiency in data management and office organization.
- Excellent problem-solving abilities to address and resolve issues efficiently.
- High attention to detail to ensure accuracy in all tasks.
- Professional demeanor and the ability to maintain confidentiality.
- Capability to multitask effectively in a fast-paced environment.

This position is based on-site, requiring the candidate to work in person at the specified location. Training will be provided to ensure the candidate is well-equipped to handle the responsibilities effectively. This role is ideal for individuals who are detail-oriented, communicative, and eager to contribute to operational excellence within the organization.