Posted 6 days ago 40 views
360training.com is a fast-growing leader in online training and certification, offering a wide range of regulatory-approved courses across various industries. Our platform provides customers with the flexibility to earn certifications at their convenience, from anywhere in the world. We pride ourselves on fostering a culture of excellence built on two core values: Deliver Results and Do the Right Thing. This environment empowers our employees to make a meaningful impact from day one while working collaboratively within a supportive team.
We are currently seeking an Order Entry Analyst to join our expanding team. This role involves managing order entry, reviewing and approving orders within Salesforce, handling customer refunds and chargebacks, and serving as the primary contact for invoiced customers. The position operates during the hours of 6:00 PM to 3:00 AM Pakistan Standard Time.
Key Responsibilities
- Collaborate directly with customers and internal teams to review, process, and approve orders for invoiced accounts.
- Generate daily, weekly, and month-end invoices accurately and on time.
- Perform weekly and monthly billing reconciliations to ensure all customers are invoiced promptly.
- Manage cash application for accounts receivable payments.
- Coordinate invoicing expectations and timelines with customers.
- Work closely with internal departments to ensure timely delivery of invoicing.
- Provide billing support and resolve customer inquiries as needed.
- Monitor and analyze Salesforce and NetSuite reports to maintain billing accuracy.
- Prepare, review, and analyze reporting data using advanced Excel functions such as Pivot Tables, Macros, and VLOOKUPs.
- Lead and coordinate process improvement initiatives with cross-functional teams.
- Maintain detailed process documentation and identify billing exceptions within Salesforce and Intacct.
- Handle customer refund requests, evaluate compliance with company policies, and process refunds across all payment processors related to e-commerce activities.
- Assess and manage customer disputes received from merchant services for e-commerce transactions.
Required Qualifications
- Bachelor’s Degree in Business, Finance, or Accounting.
- 1 to 3 years of professional experience in Finance or Accounting.
- Strong communication, time management, and decision-making skills.
- Ability to multitask effectively and meet deadlines consistently.
Preferred Qualifications and Benefits
- Experience with Microsoft Office Suite, particularly Excel, is preferred.
- Familiarity with Salesforce and NetSuite platforms is an advantage.
- 360training offers a competitive compensation package linked to performance and impact.
- Comprehensive health insurance coverage is provided for employees, dependents, and parents, including outpatient, dental, and vision benefits.
- Additional benefits include life and disability insurance, paid time off, leave encashment, EOBI, and gratuity.
- Opportunities for promotion are available twice a year, supporting career growth within the company.
This position offers a unique opportunity to contribute to a dynamic organization that values integrity and results, while providing a supportive environment and comprehensive benefits.
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