Order Management Executive

Nysonian is a dynamic company focused on building the next generation of global lifestyle brands that redefine how people travel, move, and live. With a portfolio that includes NOBL Travel, known for its innovative travel gear, and FLO Pilates, which brings Pilates into homes and wardrobes worldwide, Nysonian serves over one million customers across eight countries. Generating over $350 million in revenue and supported by a team of 400+ employees, the company is committed to creating experiences that elevate everyday life through thoughtful innovation and genuine ownership.

Key Responsibilities

- Manage the entire order lifecycle for all Nysonian brand platforms within the Canadian market, ensuring seamless order processing, returns management, and shipping cost control.
- Oversee daily validation and processing of Canadian e-commerce orders, maintaining accuracy in pricing, taxes (GST/HST/PST), inventory allocation, and order status within OMS and ERP systems.
- Handle post-purchase order modifications, including backorders and pre-orders, while coordinating updates with Customer Support to maintain real-time data accuracy.
- Lead the full returns process from authorization to resolution, ensuring compliance with Canadian policies and accurate inventory disposition in collaboration with 3PL partners.
- Monitor outbound shipments and manage relationships with carriers such as Canada Post, UPS, and FedEx, resolving delivery exceptions, WISMO inquiries, and proof-of-delivery requirements.
- Initiate and manage carrier claims for lost or damaged shipments, ensuring timely resolution and accurate tracking of claim outcomes.
- Conduct freight audits by reviewing and reconciling shipping invoices, identifying discrepancies, maintaining rate trackers, and supporting carrier performance and cost optimization efforts.
- Serve as the primary liaison with 3PL warehouse partners to ensure SLA adherence, inventory accuracy, operational alignment, and resolution of any performance or billing issues.

Required Qualifications

- Bachelor’s degree or equivalent in Business, Logistics, Supply Chain, or Operations.
- 2–4 years of experience in e-commerce or direct-to-consumer operations with hands-on responsibility for order management, returns, and shipping workflows, preferably within the Canadian market.
- Strong knowledge of Canadian carrier networks (Canada Post, Purolator, UPS, FedEx) and cross-border shipping requirements, including duties and de minimis thresholds.
- Understanding of Canadian tax structures (GST/HST/PST) as they apply to e-commerce transactions.
- Proficiency with order management systems (OMS), Shopify, and ERP/WMS platforms to manage order and inventory workflows.
- Advanced Excel skills for reconciliation, reporting, and operational data analysis.
- Exceptional attention to detail in invoice auditing and data accuracy, paired with strong communication skills for managing relationships with external partners and internal teams.

Preferred Qualifications and Benefits

Nysonian offers a founder-led culture characterized by speed, direct communication, and clear accountability. The company invests in tools and management practices that empower employees to excel and embeds AI intentionally across workflows to enhance creativity and scalability. Senior leaders are expected to provide structure, make decisions, and stay close to execution.

Employees enjoy competitive pay and meaningful opportunities for performance-based advancement. The role provides ownership over strategy, systems, execution, and team development within the function. There is significant opportunity to build and scale key parts of the business across two consumer brands, with scope and compensation growth tied directly to performance and measurable business impact.

Nysonian is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status, or other protected characteristics.