Outbound Sales Specialists

Interact Global is a progressive company dedicated to empowering businesses by delivering innovative B2B solutions, exceptional customer service, and effective growth strategies. We strive to create value-driven outcomes for our clients while maintaining a collaborative and performance-focused culture for our employees. Currently, we are looking for a motivated and results-driven Outbound Sales Specialist with expertise in the U.S. medical insurance market. This role involves making outbound calls, converting leads, and providing tailored insurance solutions that meet client needs and comply with healthcare regulations.

Key Responsibilities
- Conduct a high volume of outbound calls to prospective clients using targeted lead lists and cold-calling strategies.
- Qualify prospects by assessing their individual needs and recommending appropriate medical insurance coverage.
- Clearly communicate plan benefits, coverage limitations, premiums, deductibles, and enrollment procedures.
- Maintain consistent follow-up to convert leads into successful enrollments.
- Accurately document all customer interactions, lead progress, and relevant data in CRM software.
- Ensure full compliance with HIPAA, CMS, and other applicable U.S. healthcare regulations.
- Achieve and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- Collaborate closely with team leaders, underwriters, and support staff to enhance customer satisfaction.

Required Qualifications
- Proven experience in outbound sales, telemarketing, or call center environments.
- Strong communication, persuasion, and objection-handling skills.
- Proficiency with CRM systems, VoIP tools, and Microsoft Office or Google Workspace.
- Ability to work effectively under performance targets in a fast-paced setting.
- High school diploma or GED required; associate or bachelor’s degree is a plus.
- Familiarity with U.S. health insurance policies and industry terminology is preferred.

Preferred Qualifications and Benefits
- Flexibility to work U.S. time zone shifts, specifically the night shift from 5:30 PM to 2:30 AM.
- Work schedule is Monday to Friday with weekends off.
- Competitive monthly salary ranging from Rs70,000 to Rs120,000.
- Annual and bi-annual performance-based salary increments starting from the first year.
- Uncapped commissions with sales commissions multiplied by the number of sales.
- Floor incentives ranging from 1,000 to 5,000 per sale.
- Paid public and national holidays, which are not typically offered by U.S.-based BPO outreach companies.
- Paid annual leave of 20 days, plus 5 days paternity leave and 3 days bereavement leave.
- Company transport support for female employees, covering 50% of transportation costs.
- Access to medical facilities and loan options.

This position is based in Wapda Town Phase 1, Lahore, and requires in-person attendance. The role offers a high-energy, performance-driven environment ideal for candidates who thrive on meeting targets and delivering excellent customer service.