Packaging Customer Service Representative (CSR)

We are seeking a motivated and professional Customer Service Representative with a minimum of two years’ experience, ideally within the packaging industry. The successful candidate will be responsible for managing customer inquiries through various channels, including inbound and outbound calls, emails, and messages. This role requires close coordination with internal teams to ensure timely order follow-ups and overall customer satisfaction.

Key Responsibilities:
- Manage inbound and outbound calls with both new and existing customers.
- Respond promptly to customer inquiries via phone, email, and messaging platforms.
- Follow up on quotations, leads, and pending orders to maintain smooth communication.
- Provide customers with basic information about packaging products, including materials, sizes, and printing options.
- Collaborate effectively with sales, design, and production teams to address customer requirements.
- Maintain and update customer records and track follow-up statuses accurately.
- Address customer concerns professionally and deliver timely solutions to enhance customer experience.

Required Qualifications:
- At least 2 years of experience in customer service.
- Proficient English communication skills, both verbal and written.
- Basic knowledge of MS Office applications and email management.
- Strong organizational skills with the ability to follow up consistently and communicate clearly.

Preferred Qualifications and Benefits:
- Experience in the packaging industry will be considered an advantage.
- This is a full-time, in-person position.
- Monthly compensation ranges from Rs50,000 to Rs80,000, commensurate with experience and skills.

This role offers an excellent opportunity for candidates looking to grow within a dynamic environment where customer satisfaction and teamwork are prioritized.