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Parent Relations Officer

TNS Beaconhouse Unverified

Lahore , Pakistan

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Posted Oct 10, 2026 27 views

The Parent Relations Officer role is a full-time, on-site position located at our DHA Lahore branch. This role serves as the primary liaison between the school and parents, ensuring effective communication by responding promptly and respectfully to inquiries, feedback, complaints, and suggestions. The officer plays a vital role in fostering a positive relationship between families and the school community through clear, timely, and professional interaction.

Key Responsibilities

- Act as the main point of contact for parents, addressing their questions, concerns, and feedback with professionalism and empathy.
- Coordinate and organize parent meetings and school events to facilitate engagement and information sharing.
- Collaborate closely with academic and administrative teams to provide parents with regular updates on school activities and student progress.
- Maintain accurate and detailed records of all parent communications to ensure follow-up and accountability.
- Support the creation and distribution of communication materials, including newsletters, notices, and reports.
- Manage email and phone correspondence efficiently, ensuring all communications are handled promptly and respectfully.
- Help build and maintain trust and partnership between families and the school, contributing to a supportive and inclusive school environment.

Required Qualifications

- Strong communication and interpersonal skills, capable of engaging respectfully and professionally with parents, students, and staff members.
- Excellent organizational and time-management skills, with the ability to maintain records, track follow-ups, and manage multiple inquiries simultaneously.
- Proficiency in written communication, including drafting clear, accurate, and neutral emails, notices, and reports.
- Customer service orientation, with experience in handling complaints, resolving issues, and maintaining confidentiality and discretion at all times.
- Comfortable using basic office software such as email, word processing, and spreadsheets, with a willingness to learn school-specific systems.
- Bachelor’s degree in education, communications, social sciences, or a related field. Experience in a school or educational environment is considered an advantage.
- Ability to work collaboratively within a diverse team, adapt to a dynamic school setting, and demonstrate cultural sensitivity.

This position offers an opportunity to contribute meaningfully to the school community by enhancing parent engagement and communication. The role requires a proactive, empathetic individual who can balance multiple responsibilities while maintaining a professional and approachable demeanor.

Skills

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Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Lahore, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Minimum Education:
Bachelors
Career Level:
Mid-Level
Maximum Experience:
5 Years
Apply Before:
Oct 16, 2026
Posting Date:
Oct 10, 2026

TNS Beaconhouse

· 11-50 employees - Lahore
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