Posted Mar 25, 2026 130 views
We are seeking a friendly, organized, and proactive Parent Relationship Officer (PRO) / Campus Manager to act as the primary liaison between the school and parents. This role is essential in fostering strong parent engagement, addressing concerns promptly, and ensuring a positive experience for families connected with the school. The successful candidate will effectively manage communications, support the admissions process, and contribute to maintaining a welcoming and supportive school environment.
Key Responsibilities
Parent Communication & Support:
Serve as the main point of contact for parents, handling queries, complaints, and feedback with professionalism and care. Ensure timely follow-up and resolution of concerns while maintaining positive and respectful communication at all times.
Admissions & Inquiries:
Manage walk-in, phone, and online admission inquiries. Provide clear and accurate information to parents regarding school programs, curriculum, and policies. Assist with the admission process and documentation, and follow up with prospective parents to encourage enrollment.
Relationship Management:
Build and maintain strong relationships with existing parents. Organize and coordinate parent meetings and Parent-Teacher Meetings (PTMs). Support school events and other parent engagement activities to enhance satisfaction and retention.
Records & Reporting:
Maintain accurate records of parent communications and regularly update contact information. Prepare detailed reports on parent concerns, inquiries, and their resolutions. Provide consistent feedback to school management to improve services and processes.
Coordination with School Departments:
Act as a liaison between parents, teachers, coordinators, and management. Escalate serious issues to the appropriate departments to ensure timely resolution. Facilitate smooth communication flow among all stakeholders.
Required Qualifications
Education: MBA in Marketing or an equivalent qualification.
Experience: 2 to 5 years in the school or education sector, or in customer relations.
Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and experience handling conflicts professionally.
Professionalism: Maintain a professional attitude and appearance.
Technical Proficiency: Proficient in computer applications including MS Office, WhatsApp, email, and school ERP systems.
Preferred Qualifications and Benefits
Experience in school front desk, administration, or admissions roles is highly desirable. The ability to manage difficult conversations calmly and effectively is important. Multilingual skills, especially proficiency in English and Urdu, are preferred.
This is a full-time, on-site position offering a salary range of Rs. 50,000 to Rs. 100,000 per month. The role provides an excellent opportunity to play a vital part in enhancing parent-school relationships and contributing to a supportive educational environment. Candidates with strong communication skills and a passion for community engagement within the education sector are encouraged to apply.
Skills
Job Details
United Charter School NJB Clifton Campus
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