Partner Success Manager

Motive is a leading technology company dedicated to empowering businesses that operate in the physical economy by providing tools that enhance safety, productivity, and profitability. Our platform integrates IoT hardware with AI-driven applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across diverse industries such as transportation, logistics, construction, energy, agriculture, and public sector, Motive offers a unified system that simplifies operations and reduces manual workloads. Recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront, we are committed to innovation and excellence.

Key Responsibilities

- Manage day-to-day relationships with a portfolio of Installation Partners, acting as a trusted advisor on installations, processes, tools, and expectations.
- Ensure partners remain up-to-date on products, hardware, standard operating procedures, and installation standards.
- Support the onboarding process for new partners and technicians to ensure smooth integration.
- Own and resolve partner-related escalations involving installation quality, scheduling, and payment issues, coordinating with cross-functional teams to ensure timely resolution.
- Maintain clear and consistent communication with partners throughout the escalation lifecycle.
- Identify recurring issues and trends, providing insights and recommendations to leadership.
- Track partner performance metrics and operational KPIs, preparing data-driven insights to support Quarterly Business Reviews.
- Follow up on action items and commitments to drive continuous improvement.
- Serve as the voice of partners internally, aligning expectations across Product, Hardware, Support, Scheduling, Finance, and Customer Success teams.
- Contribute to the development of process improvements and partner-facing resources to enhance overall partner experience.

Required Qualifications

- Bachelor’s degree in Business Administration, Project Management, Sales, Marketing, or a related field.
- 2 to 4 years of experience in partner management, customer success, or operations.
- Proven experience working with third-party partners or service providers.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Strong proficiency in written and spoken English is required (location: Pakistan).

Preferred Qualifications

- Experience in hardware installation, field services, or fleet/telematics industries.
- Demonstrated ability to handle escalations and operational issue resolution.
- Proficiency with Google Sheets and Google Slides for business analysis and communication.

What Success Looks Like

Success in this role means partners feel supported, informed, and aligned with Motive’s standards. Escalations are resolved promptly with fewer repeat issues, and partner performance shows continuous improvement over time.

Motive values diversity and inclusion and is proud to be an equal opportunity employer. We welcome candidates from all backgrounds, experiences, abilities, and perspectives. Candidates must be authorized to access technologies controlled under U.S. Export Administration Regulations, as employees require access to Motive’s products and technology. Some roles may require signing a non-compete agreement, subject to applicable laws and jurisdictions. Interviews and training sessions may be conducted in person at one of our global offices.

For more information about Motive and our commitment to privacy and compliance, please visit our website.