Patient Calling Specialist

As a Patient Caller, you will serve as a vital link between patients and the organization by addressing medical billing inquiries with clarity and empathy. Your role involves providing timely support to patients who have questions or concerns about their billing statements, outstanding balances, or insurance information. By maintaining professionalism and compassion, you will help ensure a positive patient experience while collaborating closely with billing teams and healthcare providers to resolve issues efficiently.

Key Responsibilities:
- Contact patients regarding outstanding balances, billing discrepancies, or updates related to insurance coverage.
- Provide clear, compassionate explanations of charges, billing statements, and available payment options.
- Manage both incoming and outgoing calls professionally and courteously.
- Work collaboratively with billing departments and healthcare providers to quickly resolve patient billing concerns.
- Maintain accurate and detailed records of all patient interactions within the billing system.
- Follow up on payment arrangements and assist patients in establishing payment plans when necessary.
- Ensure strict compliance with HIPAA regulations and maintain patient confidentiality at all times.
- Continuously seek opportunities to enhance the patient experience through effective communication and process improvements.

Required Qualifications:
- Minimum of 2 years’ experience in a healthcare call center or medical billing environment.
- Familiarity with billing systems, electronic health records (EHRs), and insurance processes.
- Strong verbal communication skills paired with active listening abilities.
- Demonstrated ability to handle sensitive situations with empathy and professionalism.
- Experience working with patient databases and CRM/EMR software platforms.
- A collaborative team player with a genuine passion for patient service and healthcare operations.

Additional Information:
- Job Location: Lahore
- Willingness to work night shifts is required.
- Open to all genders.
- This is a full-time, in-person position.

This role offers an opportunity to contribute meaningfully to patient satisfaction while developing expertise in medical billing and healthcare communication. If you are dedicated to providing excellent service and thrive in a dynamic healthcare environment, this position is well-suited for you.