Patient Help Desk Coordinator

Join our Patient Support Team as a Patient Help Desk Coordinator, where you will serve as the primary point of contact for patients seeking assistance. In this role, you will manage patient inquiries, schedule appointments, and facilitate communication between patients and healthcare providers. Your responsibilities will include supporting front desk operations for U.S.-based healthcare facilities while working efficiently during U.S. business hours. Strong communication skills, attention to detail, and a professional demeanor are essential to ensure patient concerns are handled promptly and effectively.

Key Responsibilities
- Answer inbound patient calls and schedule appointments accurately and efficiently.
- Register new patients into the system when necessary.
- Coordinate with U.S. doctors’ offices regarding office hours, appointment schedules, and location updates.
- Collect and communicate information related to patient inquiries, test results, and medications to the appropriate healthcare providers.
- Manage patient concerns and complaints, ensuring timely and satisfactory resolution.
- Identify patient needs and respond in a professional, courteous, and efficient manner.
- Support front desk operations for healthcare facilities based in the U.S.
- Perform additional duties as assigned by the Patient Help Desk Manager.

Required Qualifications
- Bachelor’s degree in any discipline.
- 2-3 years of customer support experience, preferably within the healthcare sector.
- Fluent English communication skills; a North American accent is preferred.
- Proficiency in MS Office applications including Word, Excel, and PowerPoint.
- Familiarity with the U.S. healthcare system.
- Availability to work U.S. business hours from 5:30 PM to 2:30 AM PKT.

Preferred Qualifications and Benefits
- Ability to remain calm and composed under pressure.
- Strong problem-solving skills when addressing patient inquiries.
- Experience in international calling and customer support is highly desirable.

Why Join Meds Nexus?
- Opportunities for career advancement through promotions and salary increases.
- Paid leave with options for leave encashment.
- Inflation bonuses and annual increments to support financial well-being.
- HR bonuses and performance incentives recognizing your contributions.
- Contributory Saving Plan (CSP) for long-term financial security.
- Work-life balance with weekends off (Saturday and Sunday).
- Complimentary dinner and tea/green tea served twice daily.

This is a full-time, in-person position based at our office on Murree Road, Rawalpindi. Candidates must be willing to work night shifts from Monday to Friday and have reliable commuting options to the office.

During the application process, candidates will be asked about their experience as a Patient Help Desk Specialist, current and expected salary, notice period, willingness to work night shifts, and commuting feasibility.