Patient service Coordinator

Signature BPO & Marketing Services

Jhang , Pakistan

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A premium UK-based medical clinic is expanding its patient support team in Jhang and is seeking a confident, articulate, and customer-focused Patient Service Coordinator. This full-time, on-site role involves managing clinical queries and patient communication specifically for UK-based clients. The ideal candidate will possess excellent English communication skills and a passion for delivering world-class customer service while representing a prestigious UK healthcare brand. This position requires working from the Jhang office with no remote work option available.

Key Responsibilities
- Handle inbound and outbound calls from UK patients regarding clinical services, appointments, and treatment inquiries.
- Provide accurate and clear information about clinic services and treatments in accordance with established guidelines.
- Schedule, reschedule, and confirm patient appointments efficiently.
- Address patient concerns with empathy, professionalism, and strict confidentiality.
- Escalate complex clinical queries to the appropriate medical staff when necessary.
- Maintain accurate records of patient interactions using CRM and booking systems.
- Ensure full compliance with UK data protection regulations (GDPR) when managing patient information.
- Achieve call quality, response time, and customer satisfaction targets consistently.

Required Qualifications
- Excellent spoken and written English with near-native fluency; a neutral or UK-friendly accent is strongly preferred.
- Previous experience in a call center, BPO, or customer service role; healthcare or medical process experience is a significant advantage.
- Strong communication and interpersonal skills, capable of handling sensitive patient conversations with empathy and discretion.
- High level of professionalism, confidentiality, and attention to detail.
- Willingness and ability to work UK business hours.
- Basic computer literacy, including familiarity with CRM systems, email, and MS Office applications.
- Ability to multitask, remain calm under pressure, and effectively problem-solve during calls.
- Patient, courteous, and solutions-oriented attitude.

Preferred Qualifications and Benefits
- Experience working with international or UK clients is advantageous.
- Background in healthcare, medical billing, or clinical administration is preferred.
- O/A-Level or equivalent educational background is desirable.

The company offers a competitive salary ranging from Rs50,000 to Rs70,000 per month, along with performance-based incentives. Employees receive professional training focused on UK healthcare communication standards and have the opportunity to work with a premium international medical brand. The role also provides growth opportunities within a rapidly expanding healthcare and wellness organization. The work environment is professional, supportive, and modern, fostering career development and employee satisfaction.