Patient Services Coordinator

AafiyahCare - Family Health Clinics

Karachi , Pakistan

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Posted 2 hours ago Report Job

The Front Desk Officer will play a vital role in ensuring the smooth daily operations of a busy clinic located in Clifton, Karachi. This position involves managing reception duties, coordinating with patients and medical staff, scheduling appointments, handling billing and record-keeping, and performing various administrative tasks. The ideal candidate will be responsible for maintaining an organized and professional front desk environment, contributing to an efficient workflow and positive patient experience. The working hours are from 10:00 AM to 6:00 PM, Monday through Saturday, with a competitive salary range of PKR 50,000 to 60,000.

Key Responsibilities

- Review daily appointment schedules and contact patients to confirm their visits.
- Manage incoming communications including emails, WhatsApp messages, and patient inquiries promptly and professionally.
- Greet patients warmly upon arrival and coordinate effectively with doctors and clinical staff to facilitate smooth patient flow.
- Maintain and update patient records accurately using Google Sheets and other record management tools.
- Prepare invoices, payment vouchers, and maintain detailed records of doctor shares.
- Follow up with patients as needed, including sharing health records the day after appointments when applicable.
- Ensure all administrative tasks such as record updates, payments, and pending duties are completed before closing each day.
- Organize reception documents and prepare necessary materials for the following workday.

Required Qualifications

- Strong communication and interpersonal skills to interact effectively with patients and staff.
- Basic computer proficiency, particularly in Google Sheets and general office software.
- Prior experience in appointment scheduling, billing, and managing patient records is essential.
- Excellent organizational skills with a keen eye for detail to maintain accuracy in records and transactions.
- A professional demeanor characterized by politeness, punctuality, and a responsible attitude.

Preferred Qualifications and Benefits

Preference will be given to candidates residing in nearby areas to ensure punctuality and ease of commute. The role offers a structured work schedule with consistent working hours and a supportive clinic environment. This position provides an excellent opportunity for individuals seeking to develop their administrative and healthcare coordination skills within a reputable clinical setting.