Patient Support Specialist

Cyber System is seeking a Customer Support Executive with experience in medical front desk operations, specifically handling inbound communications. The ideal candidate will possess excellent communication skills and be comfortable managing patient interactions through video calls. This role involves coordinating appointments and verifying patient eligibility, making it well-suited for individuals who are detail-oriented and customer-focused.

Key Responsibilities:
- Answer inbound video calls with professional greetings.
- Schedule patient appointments efficiently.
- Verify patient eligibility for services.
- Provide appointment reminders to patients.
- Handle pre-authorization processes and follow up as needed.

Required Qualifications:
- Bachelor’s degree is mandatory.
- Fluency in English, both oral and written, is essential.
- Basic computer skills, including proficiency in MS Word and Excel.

Preferred Qualifications and Benefits:
- Candidates with prior experience in medical front desk or customer support roles will be given preference.
- The salary range is between 70,000 to 80,000, subject to interview performance.
- Additional bonuses and medical insurance benefits are available for qualified candidates based on skills and expertise.
- The company offers paid training at full salary from the date of joining to ensure smooth onboarding and skill development.
- Working hours are from 5:00 PM to 2:00 AM, Monday through Saturday.
- Transportation services, including pick and drop, are provided exclusively for female employees.

This position offers a great opportunity for candidates looking to grow within the healthcare support sector while working in a dynamic and supportive environment.