Payment Recovery Executive - Lahore

We are seeking a motivated and customer-focused Recovery Officer to join our team based in DHA Phase 6, Lahore. This role requires a confident individual who can manage customer communications, follow-ups, and payment recovery processes while maintaining professionalism and ensuring a positive customer experience. The working hours are from 10:00 AM to 6:00 PM, Monday through Saturday.

Key Responsibilities
- Conduct recovery calls to assigned customers and ensure timely follow-up on payment commitments.
- Maintain accurate records of customer interactions and recovery progress.
- Address customer queries and resolve concerns efficiently during calls.
- Provide clear guidance and support to customers regarding payment procedures.
- Handle customer concerns in a professional and courteous manner.
- Manage and respond promptly to inbound calls.
- Coordinate with internal departments to resolve payment-related customer issues.
- Ensure compliance with company policies while maintaining service quality standards.

Required Qualifications
- Bachelor’s degree from a recognized institution.
- 1 to 3 years of experience in recovery, collections, customer service, or call handling roles.

Preferred Qualifications and Benefits
- Experience in real estate recovery operations is an advantage.
- Strong communication and negotiation skills.
- Ability to handle customers professionally in challenging situations.
- Excellent follow-up and coordination abilities.
- Proficient in record-keeping and documentation.
- Confident in managing both inbound and outbound calls.
- Customer-focused approach with strong problem-solving skills.

We offer a market-competitive remuneration package based on experience, a professional and supportive working environment, and valuable exposure to structured recovery operations within the real estate sector.

Interested candidates are encouraged to apply by submitting an updated CV. Only shortlisted candidates will be contacted.