Payroll Administrator

Giant Group is seeking a dedicated Payroll Support Administrator to join our expanding team based in Lahore. This permanent role involves supporting our Finance+ clients by ensuring accurate and timely payroll administration, statutory payroll controls, and effective use of the Precision system. The successful candidate will coordinate payroll information, pension administration, CIS and P32 activities, authorisations, and client queries to maintain a reliable and compliant payroll service. Working hours are 40 hours per week with shifts from 12:30 to 21:30 PKT (April to October) and 13:30 to 22:30 PKT, offering a competitive salary package including a shift allowance.

Key Responsibilities

- Deliver training and support to clients on candidate, assignment, and payroll setup, ensuring accurate use of payroll systems and processes.
- Build and maintain strong client relationships through professional communication, technical expertise, and high-quality service delivery.
- Process payroll payments and deduction authorisations on behalf of clients, ensuring instructions are complete, properly approved, and escalated when necessary.
- Support payroll compliance activities such as P32 reconciliations, CIS submissions, pensions, Attachment of Earnings orders, and statutory submissions, ensuring deadlines are met and records are maintained according to compliance and audit requirements.
- Coordinate and administer payroll support activities, including weekly P6 processing and maintenance of payroll control records.
- Manage pension administration tasks including enrolments, schedules, and National Insurance exemption reviews.
- Resolve client queries related to payroll, assignments, expenses, invoices, timesheets, and time processing within targeted service level agreements (SLAs).
- Identify opportunities to improve processes by leveraging technology and AI tools to enhance efficiency and service quality.

Required Qualifications

- Working towards a payroll-related qualification or willingness to undertake relevant training provided by Giant Group.
- Excellent written and verbal communication skills with a customer-focused approach and proactive problem-solving abilities.
- Strong numerical accuracy and high proficiency in Excel, with keen attention to detail in both manual and system-based tasks.
- Ability to prioritize tasks, meet payroll deadlines, and perform effectively under pressure within a team environment.
- Confidence using Microsoft Office, payroll or finance systems, ticketing tools, and live chat platforms.
- Collaborative, resilient, and improvement-oriented mindset, with positive engagement in AI tools and sound judgment in escalating risk or compliance issues.

Preferred Qualifications and Benefits

- Provident fund, health insurance, mental health coverage, and life insurance.
- Support for role-related studies and professional development.
- Parking facilities and referral bonuses.
- Access to a cafeteria and game room for recreation.
- Birthday leave and long-term service awards.
- Participation in company events and trips.

Giant Group is committed to equal employment opportunities and encourages applications from all qualified candidates, including those with disabilities. All appointments are subject to pre-employment checks. We reserve the right to close this vacancy early and encourage prompt applications.