PDS Service Advisor

We are seeking a dedicated professional to join our team in a full-time, in-person role focused on delivering exceptional customer service within the automotive service industry. The ideal candidate will play a crucial role in maintaining strong customer relationships, ensuring that clients receive personalized and efficient service tailored to their vehicle needs. This position requires effective communication with customers, mechanics, and management to facilitate smooth operations and high customer satisfaction.

Key Responsibilities
- Maintain positive and lasting relationships with customers to encourage repeat business and foster loyalty.
- Utilize industry-specific software proficiently to manage service records and customer information.
- Communicate clearly and effectively with mechanics, customers, and management to coordinate service activities and address any concerns.
- Inspect vehicles thoroughly and assess customer needs to recommend appropriate services.
- Demonstrate strong knowledge of vehicles to provide accurate information and support to customers.
- Maintain and file job cards accurately in accordance with company policies to ensure proper documentation and workflow.

Required Qualifications
- Proven ability to maintain positive customer relationships and deliver excellent service.
- Proficiency in using industry-specific software tools relevant to automotive service management.
- Strong communication skills, both verbal and written, to interact effectively with diverse stakeholders.
- Good understanding of vehicle mechanics and service requirements.
- Attention to detail in inspecting vehicles and managing service documentation.

This role offers the opportunity to work directly with customers and technical teams in a dynamic environment, contributing to the overall success and reputation of the company. The position is full-time and requires the candidate to be present on-site to engage directly with customers and staff.