People Experience & Operations Associate

This role is focused on delivering a high-quality employee experience by ensuring timely and accurate service delivery, adherence to HR policies, and effective coordination with stakeholders. The position also emphasizes continuous improvement of operational practices and employee engagement through digitization and automation initiatives.

Key Responsibilities

- Manage all aspects of employee onboarding and offboarding, including system enrollments, organizational announcements, induction processes, asset returns, employment documentation, and final settlement coordination.
- Ensure new employees are promptly and accurately registered in key HR systems such as EC, SAP, and the Attendance Management System.
- Provide comprehensive employee services support to approximately 450 frontline employees, handling tasks such as processing Provident Fund applications, salary advance requests, and addressing various employee queries.
- Coordinate the distribution of health insurance cards and collaborate with insurance providers to verify and process medical claims efficiently.
- Facilitate critical people processes for the offline workforce, including completion of Occupational Health and Safety (OHS) surveys, distribution of Performance Development Reviews (PDR), and communication of salary changes.
- Prepare and issue essential employee documentation, including employment verification letters, bank and visa letters, and experience certificates for employees who have separated from the organization.
- Support Talent Management efforts by organizing frontline training sessions and maintaining accurate records of participants, attendance, and feedback within the learning management system.
- Plan and deliver mandatory Code of Conduct training for the frontline workforce, while also supporting broader learning and capability-building initiatives.
- Serve as the primary point of contact for plant HR operational deliverables, reporting requirements, employee queries, and ensure service delivery within agreed Service Level Agreements (SLAs).
- Assist with Business Unit HR Operations projects and plant engagement initiatives such as OHS programs and rewards and recognition schemes. Identify opportunities to improve processes, enhance digitization, and strengthen reporting capabilities.

Required Qualifications

- Bachelor’s or Master’s degree in Human Resources, Information Technology, or Business Administration.
- 2 to 4 years of experience in Employee Services, Payroll, or Administration roles.

Key Skills

- Employee Services management
- Onboarding and Offboarding processes
- Frontline Workforce support
- HR Systems administration (including EC, SAP, and Attendance Management Systems)
- Benefits coordination and medical claims processing
- Preparation of employee documentation
- Training coordination and learning management
- Operational reporting and process improvement

This position offers the opportunity to work closely with frontline employees and HR teams to enhance employee experience through efficient service delivery and innovative HR operations. The role requires a proactive approach to problem-solving and a commitment to continuous improvement through digitization and automation.