People Solutions Specialist

Haleon is a purpose-driven, world-class consumer health company dedicated to putting everyday health in the hands of millions. Since its launch three years ago, the company has rapidly grown and evolved, entering an exciting new phase filled with bold ambitions and significant opportunities. With a trusted portfolio of leading brands such as Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®, Haleon combines deep human understanding with trusted science to deliver better everyday health with humanity. The company’s Win as One strategy drives its agile, performance-focused culture, uniting and inspiring employees to realize the full potential of the business and its people.

We are currently looking for a passionate People Solutions Specialist to join our team. This role serves as the first point of contact for employees, providing timely and accurate solutions to Tier 1 HR cases. The specialist will manage straightforward HR inquiries, ensure service excellence, and facilitate smooth escalation of more complex issues to Tier 2. This position plays a key role in maintaining efficient HR service delivery and supporting employee satisfaction.

Key Responsibilities:
- Act as the initial contact for employee queries received via cases (ServiceNow), live chat, and email, providing end-to-end navigation support and resolution for Tier 1 cases.
- Manage Tier 1 cases with a focus on delivering accurate, timely, and efficient solutions while maintaining high service standards.
- Identify and escalate complex or unresolved issues to Tier 2 specialists, ensuring smooth handovers and timely resolution.
- Contribute to continuous improvement efforts by providing feedback and participating in process optimization and automation initiatives.
- Maintain clear, professional communication with employees, Tier 2 specialists, and other stakeholders throughout the case resolution process.
- Stay informed on relevant People Services policies, procedures, and regulatory requirements to ensure compliance and accurate support.
- Conduct audits and peer reviews aligned with the Quality Framework to ensure service quality and identify opportunities for process enhancement.

Required Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1-2 years of experience in a similar HR service or support role.
- Solid understanding of employee data management processes, including data entry, maintenance, and validation.
- Knowledge of HR policies, procedures, regulatory requirements, and data privacy standards.
- Proficiency in Workday and other HR technologies to support effective service delivery.
- Excellent written and verbal communication skills to assist employees clearly and professionally.
- Strong analytical and problem-solving abilities, coupled with effective time management skills.
- Ability to work efficiently in a fast-paced, deadline-driven environment.
- Well-developed interpersonal skills, capable of engaging with diverse stakeholders.

Preferred Qualifications and Benefits:
Haleon embraces a Hybrid Working model, allowing employees to work remotely or from the office based on mutual agreement with their managers and the nature of their roles. This approach supports a healthy work-life balance and fosters productivity. Joining Haleon means working alongside colleagues who share a restless energy to innovate, explore interests, and deliver impactful work. The company is committed to building an inclusive culture where diverse backgrounds and perspectives are valued, ensuring all employees feel a true sense of belonging. Haleon also provides reasonable adjustments and accommodations throughout the recruitment process to support candidates’ needs.

Haleon is dedicated to creating a workplace where every day is an opportunity for better, and the company is fully committed to realizing this vision through its people and purpose.

Equal Opportunities:
Haleon values diversity and inclusion, aiming to reflect the communities and consumers it serves. The company fosters an environment where different backgrounds and views are respected and encourages voluntary sharing of personal information during recruitment to support inclusion initiatives. All information provided is confidential and never influences employment decisions.

Adjustment or Accommodation Requests:
Candidates requiring reasonable adjustments or accommodations during the application process are encouraged to inform their recruiter. Haleon is committed to providing necessary support while maintaining confidentiality.

Job Posting End Date: October 12, 2026