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Summary
Hard-working employee with proven leadership and organizational skills, and minute attention to detail. Seeking to apply my abilities to fill the good employee role in your company. I am a dedicated team player who can be relied upon to help your company achieve its goals.
Projects
Experience
Consumer Services Management
Managing large amounts of patient video consultation in a
timely and effective manner
Identifying patients needs.
providing the correct information to patients as per they
needed.
Researching patient problems.
Solved quarries of patients via Email, support Calls & during
video consultation.
Providing the right solutions to patients.
Keeping records of all patient conversations on the database.
After a collecting all information related patients refer to the
doctors.
Handle grievances to preserve the company’s reputation, Keep
records of consultations and note useful information.
Patients’ complaints & quarries sending to senior management
via Email or calls.
Answer questions about services or the company.
Salary+Convence
Customer Service Management
Managing large amounts of patient video consultation in a timely and effective manner Identifying patients needs. providing the correct information to patients as per they needed. Researching patient problems. Solved quarries of patients via Email, support Calls & during video consultation. Providing the right solutions to patients. Keeping records of all patient conversations on the database. After a collecting all information related patients refer to the doctors. Handle grievances to preserve the companys reputation, Keep records of consultations and note useful information. Patients complaints & quarries sending to senior management via Email or calls. Answer questions about services or the company.
Customer Service Executive
Answer questions about products or the company.
Solved quarries of customers via Email, Calls & Social media.
Process orders, prepare correspondences and fulfill customer
needs to ensure customer satisfaction. Organized customer
information and account data for business planning and
customer service purposes.
Take and process orders in an accurate manner or transfer calls
to order department.
Handle grievances to preserve the company’s reputation Keep
records of calls and note useful information.
Also taking DRE calls & courtesy calls.
Made outbound collection calls to increase the company's
monthly revenue.
Customer complaints sending to care centers via email & calls.
Prepared Excel sheet (daily products submitted in a care center
& total Amount ).
Leading the team and solved there problems.
Reporting and send complete data directly to our manager.
Date extension & Disapproval product calls.
TL.Customer Services Executive
Answer questions about products or the company.
Solved quarries of customers via Email, Calls & Social media.
Process orders, prepare correspondences and fulfill customer needs to
ensure customer satisfaction.
Organized customerinformation and account data for business planning
and customer service purposes.
Take and process orders in an accurate manner or transfer calls to order
department.
Handlegrievances topreserve the company’s reputation
Keep records of calls and note useful information.
Also taking DRE calls & courtesy calls.
Made outbound collection calls to increase the company's monthly
revenue.
Customer complaints sending to care centers via email & calls.
Leading the team and solved there problems.
Reporting and send complete data to my manager.
Telemarketing Representative
Contact potential or existing customers to inform them about a
product or service using scripts.
Answer questions about products or the company.
Ask questions to understand customer requirements and close
sales. Direct prospects to the field sales team when needed.
Enter and update customer information in the database. Take
and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation. Keep
records of calls and sales and note useful information.
Telemarketing Representative
Contact potential or existing customers to inform them about a product or service using
scripts.
Answer questions about products or the company.
Ask questions to understand customer requirements and close sales.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the companys reputation.
Keep records of calls and sales and note useful information.
Mathematics Teacher
Teaching at school as a maths teacher
