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Summary
Exceptional customer care professional who addresses inquires and resolve problems as they arise. Customer service professional dedicated to effective team management and customer satisfaction. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Ambitious Customer Service leader experienced with managing complex projects and driving productivity improvement. Team lead (B to C and B to B) bringing extensive call center experience in inbound outbound and blended environments. Strength in training and development, client relations and Problem solving. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Projects
Experience
Team Lead
03/2018 to Current
Manager Operations J Telemarketing － Rawalpindi, Punjab
06/2016 to 03/2018
Team Leader J Telemarketing － Rawalpindi, Punjab
10/2012 to 06/2016
Senior Sales Executive J Telemarketing － Rawalpindi, Punjab
