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Summary
Being tech savvy I have been serving in the technology world for 6 years with more than 4 years with Uber Technologies as a community operations specialist and counting. I have contributed significantly to organizational growth and added value to their businesses wherever worked.
LinkedIn Profile Link: https://www.linkedin.com/in/basit-ali-304812184/
Highlights of some career achievements so far:
- Met and exceeded high-performance of rating 4.98/5 every month and achieved operational excellence award in every quarter.
- Conducted process assessment and devised new operational processes that led to a 40% increase in gross productivity and reduced turn-around time by 6 minutes.
- Promoted within 10 months due to strong performance and organizational impact
Projects
Experience
Supply Associate
Sr Community Operations Specialist
Responsibility:
Delivered 5-star, in-person support to our ~17000 driver-partners.
Walked driver-partners through the onboarding process and all the tools they need to be successful on the Uber platform
Helped ~9000 existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
Impact:
Worked closely with cross-functional teams like Operations, Product, and Marketing teams in various beyond support projects, like launching a Remote support model across Tier 1 and Tier 2 cities, Driver supply acquisition, Driver proactive outreach campaigns, and Driver engagement.
Helped cross-functional teams with building processes, quality assurance, developing KPIs, and support logic for the projects.
Manage data analytics and reporting to help teams make data-driven decisions using MS Excel, Google Sheets, and Google Data Studio.
Achievement:
Successfully converted ~80% of churn parter-drivers into actively driving partners on the Uber platform with a good ROI.
Uber Greenlight Expert 1
Provide in-person support to our driver-partners
Help brand the Uber name and get driver-partners excited to be on the road
Stay on top of new Uber policies, procedures, and programs that affect driver-partners
Work with the Operations team to make our support processes even better
Network Administrator - Intern
Fully support, Install, configure, maintain and upgrade corporate customers\' networks and in-house servers
Identifying and solving any problems that arise with computer networks and systems
Ensure network security and connectivity and keep an eye out for needed updates
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Network Support Engineer Intern
Ensuring the effective administration of a new business network.
Performing troubleshooting on all programs when required.
Managing all of the technical network resources for both projects and the business as a whole.
Administering and ensuring project completion
Operations Supervisor
Led multiple projects and ensured smooth branch operations
Providing training to the front-facing staff for outstanding customer service
Supporting and developing a local market sales plan
Liaising with the main office to enhance operational activities of the branch
Working with all branch personnel to meet or exceed the annual sales target
Taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, and profit forecasting
