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Summary
divpCareer Summary:br br Professional having 08 years’ experience at PTCL in NTR-I region. Currently working as IT Incharge and CBCARE in Military Lands & Cantonment Deptt. having a Masters\'s Degree in Computer Science and MCSE and CCNA Certified. Worked on PTCL services (Fixed landline, Data, Multimedia & VAS), also have extensive knowledge in IT Solutions including Operating Systems, Windows Servers, Computer Networks, Hardware, Peripherals devices, Help-Desk Customer Services L1 & L2 Level Technical Support. br br Career Objectives:br br Looking for an opportunity to continue and further enhance my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success.br br Core Competencies:br br Broadband, IPTV, PSTN, DSLAM, MSAG, ISAM, NGN, OSS, NMS, Copper / Fiber Optics Networks. CRM, Maximo, BnCC Applications. IT Network components – Cisco Routers, Switches Protocols – TCP/IP, RIP, EIGRP, OSPF, NAT, VLAN, VTP, STP, VLSM, DNS, DHCP, LAN/WLAN & Wireless Technologies. Microsoft Windows OS – (XP, 7, 8, 10). MS Windows Server – (2008, 2012) Active Directory, OU’s, PDC, ADC, GPO, DNS, DHCP, FTP, VPN & Print Server. Microsoft Office 365 – Office, Excel, PowerPoint & Outlook. MS SQL Server (2005, 2008), Visual Studio (2010, 2013) – VB.Net. Virtualization – VMware Workstation, Oracle Virtualbox. Linux OS (Mint, Ubuntu). ERP, Software Installation, Configurations, Maintenance Updating & Troubleshooting L1, L2, L3 Level Support. Software & Web Development, Designing./p
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Projects
Experience
Incharge IT & CBCARE
1. Incharge IT Branch: Implementation of ML&C Software and its Modules (Accounts & Budget, HR, CBCARE, Revenue, Land, Complaint Management System, Issue Management System, Diary & Dispatch, Litigation, Office & Users Administration and Guidance) and monitoring of the entire branch.2. Admin to CBM official website, PMDU application & CBM official Facebook Page. 3. Incharge CBCARE: Registration of Birth, Death, Marriage & Divorce Certificates in NADRA CRMS software, public application and complaints etc. 4. Ensures Computer Systems & Peripherals functionality and Computer record. 5. Any other task assigned by CEO and HQ ML&C.
CRM (Siebel) Operator / MMBB Supervisor
Supervised and coordinated of orders to Activation and Deactivation process in IT applications (Seibel CRM, Maximo and NE physical element) of telecom services including Voice, Fixed Broadband & Multimedia and VAS for Residential & Business customers. Management & Rectification of Broadband, IPTV & PSTN complaints on CRM. Coordination b/w teams including CRM support, AAA, TAC, NOC, Radius and Transmission support teams and generating of Trouble Ticket (TT) for smooth supply of MM&BB services. The configuration of VDSL2 & ADSL HSI and IPTV VLANs and troubleshooting integration of Soft-Switch in ZTE (MSAG), Alcatel (ISAM) & Huawei (MSAN) through CLI mode & technical support using PTCL online MM&BB Support portals. Summarizing reports on a daily/monthly basis using Microstrategy & quality service assurance. Installation, Configuration & Troubleshooting of OS, software apps i.e. MS Office, Antivirus, Internet /E-mail applications, Backups and network support at Khyber Exchange. Installation, testing & configuration of different vendors (Huawei, ZTE, Fiber Home, Kasda, Tenda, TP-Link, D-Link) Modems & Set Top Box. Technical support to the Field staff, attending meetings & Charge of Look After AM.
Internship in PTCL IT Service Desk
:- Provide L1 & L2 IT Technical Support to the End users of PTCL Offices in Peshawar.
:- Installation, Configuration & Troubleshooting of OS (Windows XP & 7) , software app. i.e. MS Office, MS Outlook, Antivirus, Cisco VPN, SAP & Internet /E-mail Applications.
:- Hardware support (Printer, Scanner, Rams, & Hard Drives etc.).
:- Intranet & Network Installation, Troubleshooting & Support.
