Summary

To work in an organization as an integral part of it and accomplish the job assigned in a better way.  I’m looking for a highly challenging and dynamic work environment in which I will be able to enhance my professional skills and would be able to get valuable work experience.

Experience

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HR Officer at Stepsahead. Providing Man Power to Daraz (Alibaba Group)
Stepsahead PVT
Sep 2022 - Present | Rawalpindi, Pakistan

 

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Operation assistant POC
Daraz (Alibaba Group)
Apr 2020 - Apr 2022 | Rawalpindi, Pakistan

As a (Operation Assistant) My JD\'s is,   Receiving shipment load and unload the vehicle 4 time\'s a day with the help of loader\'s, Maintain record of receiving everyday shipment letters off our wearhouse, Making backlog reports everyday and clear the high aging number\'s, Co-ordinate with delivery boys and solving there problem on the spot, Managing inhouse staff and align their duties of the different departments, direct return to vendors, record keeping, Resolve customer complaints everyday. Strong knowledge of 5S,  Strong knowledge of 3PL.

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TSR
MICROENSURE PVT
Oct 2018 - Oct 2020 | Rawalpindi, Pakistan

As a (TSR) My JD\'s are, 
Assisting in resolving customer complaints/disputes
Providing information to customers
Monitoring sales performance
Closing sales deals
Keeping a record of calls and relevant details
Updating customer details

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Team Leader
Microensure PVT LT
Nov 2019 - Aug 2020 | Rawalpindi, Pakistan


Lead and manage a team of employees to achieve performance targets.
Develop and implement strategies to improve team performance and productivity.
Ensure that team members have the necessary skills and knowledge to perform their roles effectively.
Monitor and manage team performance, providing feedback, coaching, and support to improve performance where necessary.
Ensure compliance with company policies, procedures, and standards.
Promote a positive team culture, fostering teamwork, collaboration, and innovation.
Maintain accurate records and reports on team performance and progress.

Education

Allama Iqbal Open University (aiou.edu.pk)
Intermediate/A-Level, , ‎
Arts
2020
Rawalpindi Board of Intermediate and Secondary Education
Matriculation/O-Level, , ‎
Computer Science
2013

Skills

Expert Customer Service
Expert Good Communication
Expert Leadership Collections Handling
Intermediate Microsoft Excel
Expert Research

Languages

Intermediate Pashto
Expert Urdu
Intermediate English

Companies Followed