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Summary
I have completed my Graduation in Business Administration - BBA(Hons) specialized in Marketing from University of Education Lahore (Sep-2017) having 3.58 CGPA.Currently I'm working in a marketing research agency "Iris Communications" as a "Research Officer" for last 1 year and 5 months. Where I observe and measure customer service, product quality and the general environment of establishments to help business increase sales by assisting in improving customer service awareness.I've 3 months training tenure and 1 year job experience in FMCG company"Shakarganj Foods Group" as a "Business Development Officer" (BDO), where I involved in various business operations by leading a team and effective management and helped the organization to achieve their availability, visibility and accessibility (AVA) with increase in productivity of the product and focused on business requirements analysis for further growth.I'm proficient in computer applications, verbal and written communication skills and have ability to create and maintain a great working relationship with my team.
Projects
Experience
Research Officer
Role & Responsibilities:
I have excelled as a Research Officer by handling different projects for (Banks, Telecommunications, Pumps, FMCGs etc) to evaluate customer experiences and identify areas for quality improvement.
To observe and measure customer service, product quality and the general environment of their establishments.
Evaluate employees, facility maintenance, and other criteria as directed.
Submit written reports detailing observations as per given KPIs.
Help businesses increase sales by assisting in improving customer service awareness.
Business Development Officer
Role & Responsibilities :
Distribution Management.
Compile Sales and Booking reports.
Giving continuous accurate and relevant feedback to company Senior Manager.
Reviewing existing contracts and looking for growth opportunities.
Bringing together necessary resources to deliver on client objectives.
Ensuring that the sales database is always up to date and accurate.
Implementing sales and marketing strategies and plans.
Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.
Acting as an ambassador of the business at all times.
Identifying prospective clients and then contacting them.
Participating in product or service development and design.
Assisting in the recruitment, training and development of staff.
Developing new and old clients to grow them into a diversified customer base in a specialist niche market.
Trainee (Internship)
Role & Responsibilities :
I’ve worked on the main heads of their Enterprise Resource Planning (ERP) that includes accounts payable, supply chain management and general ledger that contains following vouchers, Cash voucher, Banks Charges voucher, Banks disbursement vouchers, Payable voucher, Journal vouchers and used to made entries in ERP against these vouchers . These entries includes the following documents.
1. Traveling and daily Allowance (TA/DA)
2. Control Account
3. Bank Charges/Receipts
4. Freight Bills
5. Market Return
6. Key Account Discount
