Summary

The incumbent will on daily basis perform fraud monitoring activities and will assist his line manager in ensuring that fraud losses are minimized and fraud risks are mitigated on a proactive basis, whilst complying with Banks internal policies, procedures and guidelines as well as rules, regulations instructions issued by regulator/statutory bodies.

Ensure appropriate customer facilitation in line with regulatory framework on Fair Treatment of Customer.

Fraud Monitoring

By using rule based online fraud monitoring system to monitor Debit card, ADC/internet banking related authorizations and transactions to identify any fraudulent behavior and unusual transaction patterns.
Identify/detect cases on daily basis, investigate the methods and processes used in fraudulent activities and ensure their completion/closure within the defined turnaround times.
To ensure that all investigations are conducted with full regard to due process rules including principles of fairness, efficiency and confidentiality.
To assist in developing and implementation of fraud transaction monitoring rules to detect unauthorized card usage and to detect unauthorized ADC internet banking transactions.
Fraud Database Management, Reporting Coordination

Updating fraud database on real time basis and maintenance of case files to the appropriate standard.
Assist in preparation of fraud prevention analysis reports and ensure submission of periodic reports as per defined frequencies and time frames.
Liaise with branches, departments, member banks and central bank, etc. for fraud related issues.
Additional Responsibilities

Perform other related duties as required and assigned by Fraud Monitoring Supervisor, Manager Fraud Investigations and Chief Risk Officer
Education Experience

Minimum bachelors degree in business administration/commerce/accounting/ finance or economics from HEC recognized/overseas university.
1 year of experience in banking operations, preference will be given to candidate having relevant experience in fraud monitoring or investigation in a financial institution.
Honest and ethical with high levels of integrity confidentiality.
Excellent understanding and knowledge of emerging payment systems fraud security trends.
Good interviewing and interrogation skills along with the capability of drafting reports.
Good organizational skills to manage a high volume of cases.
Proficient in MS Office Suite.
Willing to travel extensively across KMBLs network.
Required Skills
Banking Operations, Fraud Monitoring, Fraud Detection,