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Summary
Dependable and detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.
Experience
Inbound Agent
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Travel Consultant
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Travel consultant
+ Arrange, Update or change reservation of Passengers effected by schedule change or upon passengerrequest as per fare rules and conditions of the airlines.+Handle Fare and ticket inquiries.+ Dealing with written and telephone complaints and compliments from customers.+Logging the daily post on the company system,+Answering telephone calls from customers+Responding the letters+Schedule change passenger query handling responsibility. (via Queues of GDS)
Customer Service Executive
❖ Dealing with all bookings affected by schedule change, cancellation and operational
suspension of both GDS (Amadeus and world span) via calls and email.
❖ Contacting airlines for schedule update and policies.
❖ Dealing with refund inquiries of passengers been affected by flight cancellation.
❖ Dealing with all basic inquiries of after sales (Admin) via calls and emails.
Skills Developed:
Quickly understanding the logistics and dynamic of business, the customer service team and how the
company interconnected to provide high standard of service through out
+ Problem solving
+ Customer Service
+ Data Entry
