Held in Eithad Town worked as artist mangement team leader worked for 7up foodies festival in company named PMR Studios

Coordinating with Warehouse for Order return & exchange 
Managed daily functions of deskside support, including defining and implementing processes.
Communicated the organization\'s missions, goals, and vision while aligning each with operational initiatives and delivery of professional services. 
Managing hold cases and providing First Time Resolution (FTR) reports. 
Managing social media Pages -Facebook, Instagram, Live chats, and Emails 
Assisting the Team Leads in addressing customer issues and concerns 
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines. 
Assisting Team Leads in generating monthly reports for agents 
Liaised between customers and management to ensure smooth operations delivery

Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Responded to customer concerns and implemented changes to accounts to resolve issues. 
Conducted customer phone calls and in-person visits to maintain positive relationships.
Assisted customers with product adoption and utilization to promote customer success.
Drove customer escalations to resolution by engaging directly with manager
Made recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience. 
Guided employees in handling difficult or complex problems. 
Delegated work to staff, setting priorities and goals. 

Worked as a CSR and worked in Billing Department for Dryve Rental based company in USA