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Summary
Experienced Talented Computer Engineer, proficient in all phases of the system and software development lifecycles with iterative approaches to corporate strategy and foster collaborative thinking to further the overall value proposition. Result oriented, challenge driven and to build a mutually beneficial relationship with an organization, with professional work environment and to contribute towards the growth and development of the organization utilizing my professional skills.
Projects
Experience
Network Operation Center Engineer
▪ Monitoring and escalation of down, handling technical queries of corporate level.
▪ Execution of fault management system using OSS tools.
▪ Monitoring (BSC\'s, MSCs) BSS, escalation to the respective team and follow up to maintain network
reliability.
▪ Fault escalation of BTS/NodeB/e-NodeB, BSCs using OSSFM.
▪ Providing level 2 support to field team like Soft reset, lock/unlock, external alarms polarity changing
and traffic checking and alarms synchronization of sites.
▪ Performing regular audit of locking and unlocking of TXR/Cells of 2G+3G of Huawei and ZTE Alcatel
and its cross verification from CLI for nation-wide Network Energy saving product.
▪ Preparation and submission of daily reports and Sync alarms.
▪ Installation & Support of Zong customer service centers Network.
Network Engineer
▪ Managing faults for IPLC, L2/L3 VPN, VPLS, IPSEC solution .
▪ IP Cisco SW/Routers configuration and troubleshooting of wireless LAN controllers (WLAN)
▪ Ensuring services performance (SLA/KPI\'s report) troubleshooting and fault analysis.
▪ Maintaining VLANS / Routing protocols e.g., EIGRP, BGP, RIP & OSPF.
▪ Managing Active Directory along with Installing and Configuring DHCP Server, VPN.
▪ Configured and managed Switches, Routers, Firewalls (Windows, Linux, Unix), DHCP, Antivirus, Access Control and backup servers in the corporate network.
▪ Handling technical queries of customers and involved in day-to-day optimization activities like ustomer complaints.
▪ Serve as a technical engineer for hardware configuration & operational support of Telecom solutions.
▪ Implementation of IT policies for secure and stringent controls throughout the organization.
▪ Installation & Support of customer service canters Network.
▪ Proactive multitasking, prioritize and resolve IT issues in a timely manner.
▪ Work collaboratively with people across the organization.
