Summary

To work in a professional environment where I can practice and enhance my skills and knowledge. I would like to be a part of any growing organization where I can contribute in its further growth by utilizing my varied and versatile working experience and education.

Projects

Aurat Encouragement

Experience

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Customer Service Officer
HBL
Oct 2021 - Present | Karachi, Pakistan

• Increasing the branch customer base.
• Ensure service Excellencies
• Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures.
• Perform an outside call to increase the branch customer base
• Feed the system with all information obtained from customers
• Open all types of accounts (current, savings, time deposit, saving certificates)
• Answer Customer inquiries and correct errors.
• Helps customers complete any application
• Receiving complaints from customers & register them & deliver it to the concern person
• Solve client’s problems within his/ her responsibility
• Handling all inquiries received from clients (position – statements – T/Ds maturity) 

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Assistant Manager
Lucky Cement Limited (THIRD PARTY)
Feb 2021 - Jun 2021 | Karachi, Pakistan

1. Drivers induction and termination.
2. Documentation.
3. Data Entry.
4. Departmental letter typing.
5. Record keeping.
6. Complete all assigned tasks with the required timeframe.

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Intern
JRZ and Co.
Sep 2019 - Nov 2019 | Karachi, Pakistan


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Intern
Askari Bank Ltd.
Aug 2018 - Sep 2018 | Karachi, Pakistan


Education

Sindh Madressatul Islam University
, Business Administration‎
Marketing
CGPA 2.5/4
2021
Sindh Madressatul Islam University
Masters, , BBA‎
CGPA 2.5/4
2020
Millat Higher sec school/college, Hyd.
Intermediate/A-Level, , F.Sc Pre-Engineering‎
Percentage 53%
2016
Marigold model sec. school, Karachi.
Non-Matriculation, Matric in Computer Science‎
Completed
2013

Skills

Beginner Ability To Analyze And Conclude Results
Expert Ability to Maintain Professionalism
Expert Ability to Promote a Positive Image of the Bank
Intermediate Account Marketing
Intermediate Account Sales Strategies
Expert Accounts Administration
Intermediate Administration Knowledge
Expert Aesthetic Procedures Knowledge
Intermediate Analytic Problem Solving
Beginner Analytical
Intermediate Answering Inquiries
Beginner Anti Money Laundering
Beginner Banking
Expert Banking Knowledge
Beginner Branch Operations Management
Intermediate Business Communication
Beginner Business Development Strategies
Beginner Cash Handeling
Intermediate Client Dealing
Intermediate Client Service Oriented
Intermediate Commercial Banking Knowledge
Expert Committed to Customer Satisfaction
Intermediate Committed to Customer Services
Expert Communication and Interpersonal Skills
Beginner Compliance
Expert Content Management
Intermediate Cooordination Skills
Intermediate Critical Thinking
Intermediate CRM Command
Expert Cross Cultural Communication Skills
Intermediate Cross-Cultural Communication Skills
Intermediate Customer Acquisition Skills
Expert Customer Relationship Management
Expert Customer Service Skills
Beginner E-Commerce Management
Intermediate eBay Account Handling
Expert Energetic Skills
Intermediate Finance Administration
Intermediate Fluent in English
Expert Handle Stressful Situations
Expert HFO Operations Handling
Intermediate Hospitality Management
Beginner Interest In Financial Sector
Expert Interpersonal Leadership
Beginner Key Account Management
Intermediate Legal Documents Management
Expert Listening to Customers
Intermediate Logistics
Intermediate Maintenance of Quality Standards
Beginner Marketing Intelligence

Languages

Intermediate English
Expert Sindhi
Expert Urdu