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概要
Over the past years, I have excelled in the roles of Customer Service Representative (CSR) and Operations Officer, demonstrating a strong commitment to delivering exceptional service and streamlining operational processes. my role as an Operations Officer allowed me to play a pivotal role in optimizing internal workflows. I successfully implemented and monitored operational procedures, improving efficiency and minimizing errors. My responsibilities included overseeing daily operations, managing resources, and collaborating with cross-functional teams to ensure smooth business processes. Throughout thisjourney, I have honed my organizational and multitasking abilities, adapting to dynamic work environments. My dedication to customer satisfaction and operational excellence has not only strengthened my professional capabilities but has also contributed to the overall success of the organizations I've been a part of.
工作经历
Operations Officer
Developing and implementing company policies
Monitoring operational costs to maintain or increase profit margins
Improving operational procedures to promote efficiency
Maintaining and analyzing all operational tasks
Monitoring product inventories
Assisting with employee training and evaluation
Implementation of SAP Business One in the organization
Home room Teacher
Designing and following a complete teaching plan
Teaching English & Urdu literacy and numeracy along with personal, social and emotional skills
Organizing learning material and resources
CSR
Supports customers by providing helpful information, answering questions, and responding to complaints
Responding promptly to customer inquiries
Keeping records of customer interactions, comments, and complaints
Ensure customer satisfaction and provide professional customer support
