Summary

Highly accomplished Retail Store Manager with over 10 years of experience in the Clothing and Accessories industry. Successfully led a team of 25 sales associates, consistently driving sales and strengthening brand loyalty. Demonstrated expertise in achieving exceptional results, with an average annual sales of 5 million. Recognized for exceptional performance by being named the #2 store in the Country for producing yearly sales growth. Proven ability to effectively manage operations, optimize profitability, and deliver unparalleled customer experiences. Seeking new opportunities to leverage my skills in driving business growth and empowering teams.

Experience

Company Logo
Retail Store Manager
Miniso Lifestyle Pakistan (SMC-Private) Limited
Nov 2019 - Present | Islamabad, Pakistan


- Successfully managed the flagship store of 3100 square feet with 15 sales staff and consistently exceeded monthly sales targets by an average of 20.
- Implemented an inventory management system that resulted in a 15 reduction in dead stock and a 10 increase in stock turn rate.
- Developed and executed a visual merchandising plan that improved store aesthetics and increased foot traffic, resulting in a 25 increase in sales revenue.
- Maintained positive customer relationships by leading a customer service training program, resulting in a 30 increase in customer satisfaction ratings.
- Successfully downsized the sales staff to 6 during the Covid-19 pandemic while ensuring optimal store performance and revenue generation.
- Conducted regular performance reviews and provided professional development opportunities to sales staff, resulting in a 20 increase in employee satisfaction ratings and a 15 reduction in employee turnover rate.
- Developed and executed an innovative marketing campaign that increased brand awareness by 15 and led to a 10 increase in sales revenue.

Company Logo
Retail Store Manager
Aldo
Feb 2018 - Oct 2019 | Doha, Qatar


- Successfully led a team of 10 sales associates to consistently exceed monthly sales goals by an average of 15.
- Developed and executed a visual merchandising plan that resulted in a 20 increase in store traffic and 10 increase in average transaction value.
- Implemented a customer service training program, resulting in a 30 increase in customer satisfaction ratings and a 20 reduction in customer complaints or returns.
- Increased employee retention rate by 25 through the implementation of an employee recognition and incentive program that led to a more motivated and engaged team.
- Managed inventory levels to optimize sales and minimize stock levels, resulting in a 15 reduction in inventory holding costs and a 5 increase in stock turns.
- Developed and maintained key relationships with local community partners and event organizers, resulting in a 10 increase in brand awareness and sales.
- Led the successful launch of a new store location and exceeded target performance goals within the first three months of operation.
- Analyzed sales data and market trends to make informed decisions about marketing campaigns and product launches, resulting in a 10 increase in sales revenue in Q2.

Company Logo
Retail Store Manager
Ranga Rang
Sep 2014 - Oct 2017 | Peshawar, Pakistan


Consistently exceeded monthly sales targets by an average of 30 throughout my tenure as store manager at Ranga Rang.
- Successfully developed and executed a sales strategy that aligned with the stores new product line, resulting in a 35 increase in sales revenue within the first quarter.
- Developed an inventory monitoring system that improved stock management efficiency, leading to a 20 increase in stock turns and a 15 reduction in strike-outs.
- Initiated an effective digital marketing campaign that led to a 40 increase in online sales revenue.
Utilized flexible scheduling and time-off policies to boost employee satisfaction, leading to a 25 increase in employee morale scores.
- Fostered a collaborative work environment, bringing in a 20 increase in cross-selling and teams average basket size by sharing sales tips and product knowledge.
- Created and implemented a comprehensive customer service training program, resulting in a 30 improvement in customer satisfaction ratings.

Education

Abdul Wali Khan University Mardan
Masters, Masters in Arts, Masters in Political Science‎
Political Science
Grade B
2022
Abdul Wali Khan University Mardan
Bachelors, Bachelors in Arts, BA‎
English, urdu, pakistan studies
Percentage 59%
2019
Business and Computing College West London
Diploma, Advance Diploma in Business Management‎
Leadership And Management, Research Project, Strategic Management
Completed
2014

Skills

Expert =Sales
Expert Accounts Administration
Expert Administration Knowledge
Expert App Store Management
Expert Apparel Sourcing
Expert Aptitude For Selling and Networking
Intermediate Business Development
Expert C Problem Solving
Beginner Commercial Real Estate Knowledge
Expert Company Stores Management
Expert Conservation Awareness
Expert Cooordination Skills
Expert Coordination and Networking
Expert CRM Analysis
Expert Delegation
Expert Donor Engagement
Beginner Employee Administration
Expert Event Marketing Strategies
Expert Export Development
Expert Finance Administration
Expert Fitness Consultation
Expert Inventory Control
Expert Inventory Management
Expert Inventory Optimization
Expert Inventory Planning
Expert Investment Advisory
Expert IT Support Responsibilities
Expert Keyword Analysis
Expert Leadership Skills
Expert Management Skills 
Expert Managing Complex Sales
Expert Mentoring Skills
Expert MS Excel
Expert MS PowerPoint
Beginner Office Administration
Expert Oral Communication Skills
Expert Outdoor Sales
Expert Outstanding interpersonal communication skills
Expert Photography
Beginner Project Administration
Expert Quality Control Printing
Expert Quality Proposal Writing
Beginner Real Estate Advisory Services
Beginner Real Estate Analysis
Beginner Real Estate Content Development
Expert Relationship Management
Expert Retail
Expert Retail Knowledge
Expert Retail Product Management
Expert Retail Sales

Languages

Expert English
Expert Pashto
Expert Urdu