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Summary
Well qualified 'Customer Support Officer' experience with all sales troubleshooting, tech support and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Motivated to maintain customer satisfaction and contribute to company success. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented manually and dedication to customer satisfaction, business goals. Eager to join.
Experience
Customer Support Officer
Monitoring truck driver performance (100-plus vehicles).
Manage large amounts of Inbound & Outbound calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
Customer Care Executive
Manage large amounts of Inbound & Outbound calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
Ability to multi-task, prioritize, and manage time effectively.
Customer Service Representative
Manage large amounts of Inbound calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Relationship Officer
Set up meetings with potential clients and listen to their wishes and concerns.
Conduct market research to identify selling possibilities and evaluate customer needs.
Actively seek out new sales opportunities through cold calling, networking and social media
