 Oversee a team of customer service representatives who deal with customers
 Preparing sales reports on daily basis and brief reports on weekends and month ends
 Coordinating with the Customer Service Manager to follow-up the client's complaints and making reports of solved and unsolved issues
 Coordinating with the CSRs for quality assurance
 Arranging training workshops for the new staff members
 Oversee product exchanges and returns
 Any other duties assigned by the management time to time

 Greet warmly to the walk-in customers
 Providing information regarding company’s products and services
 Resolves product or service problems by clarifying the customer's complaint
 Maintaining customer records by updating account information
 Use telephones to reach out to customers and verify account information
 Providing information to the customers regarding company’s products
 Assist with placement of orders, refunds, or exchanges
 Handle changes in policies or renewals
 Sending promotions to the customers via emails
 Coordinating with the customer service supervisor to follow-up the client's complaints and making reports of solved and unsolved issues

 Managing running, dormant and closed bank accounts
 Preparing daily reports and sending to the regional manager
 Meeting with the branch managers and providing them the information and guidelines regarding new banking software
 Providing latest information and guidelines to the teams working the specific region
 Meeting with the bank account holders to complete latest banking requirements
 Edit and enrichment of the customer accounts according to the new banking software T-24
 Coordinating with the teams working in the specific region to assign daily targets
 Coordinating with IT and auditing teams to transfer bank accounts and other data on the new banking software T-24