Operate and monitor surveillance cameras and state-of-the-art surveillance programs
Ensure all components of the Command Center, surveillance equipment are operating according to standards and protocol
Communicate video intelligence to supervisors
Support and assist in record/data collection that involves recorded video
Operate an extensive variety of pan, tilt and zoom surveillance cameras
Possess strong attention to detail and organizational skills
Ability to multitask in a constantly changing environment
Server Maintenance ,Network Trouble Shooting, Server Backup

My Control Room Operator Responsbilties 

Maintain all security video recording backups in control room and on sites as well.
Observation of all security cameras and keep them active round the clock.
Monitoring the activities captured on the cameras and timely update to authorities of any suspicious activities.
Visit sites to identify the problematic areas and rectify it when necessary.
Deploy networks CCTV IP cam’s and wireless equipment as a Technical officer.
Deploy of whole network with fiber connectivity.
Electrical UPS and Generator power plans and wiring design for various loads.
CCTV control room Ethernet connectivity and wiring.
Install and configure computer hardware, software, operating systems, applications, networks, wireless printers and scanners.
Operate and monitor surveillance cameras and state-of-the-art surveillance programs
Ensure all components of the Command Center, surveillance equipment are operating according to standards and protocol
Communicate video intelligence to supervisors
Support and assist in record/data collection that involves recorded video
Operate an extensive variety of pan, tilt and zoom surveillance cameras
Possess strong attention to detail and organizational skills
Ability to multitask in a constantly changing environment
Server Maintenance ,Network Trouble Shooting, Server Backup
Design LAN and WLAN networks.
Access control systems, fire alarm systems and public address system installation at various project sites.
Talk with staff or clients through a serious of action, either face to face or over a telephone to help setup systems or resolves issues.
Troubleshoot system and network problems and diagnosed and solving hardware or software faults.
Testing and troubleshoot hardware

1 year Experience in ELC Solutions Corp (PVT.) Ltd. as Data Entry Operator,(2019-feb to 2020- March) in Night Shift 

To monitor, escalate and follow up of issues as per SLA occurring in network during shift


To generate SMS regarding network issues to management/FOs/ Subcons as per SLA timings.


To follow up Planned Outages/works happening in network


To manage Work order approvals


To verify & LOG all site accesses taken during activities


To make fault reports against the outages in the network.


To handle customer complaints


Perform data entry into the appropriate systems in order to document trouble ticket flow and steps taken to address issues.


To perform data entry for preventive maintenance/Refueling activities at sites


To provide Technical support to field teams

 Customer Care Representative night shift 
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions 
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

1 year Experience in Vital Solutions as Data Entry Operator,(2012-JAN to 2013-April) Night Shift

Prepare and code data for entry into computer systems.
Enter data into system via online terminals and other data entry devices i.e. Hand held Devices (HHD).
Organize documents and manage data on various platforms i.e. MS. Excel, MS  MS Word 
Investigate and reconcile any discrepancy in data files
Handle computer hardware related issues.