Summary

As an energetic IT engineer, my responsibilities involve designing, implementing and maintaining information technology systems and infrastructure, including networks, servers, databases, and software applications.br/As a desktop support engineer, my role is to provide technical assistance to end-users who experience computer hardware or software issues. I diagnose and troubleshoot problems, identify and implement solutions, and ensure that users can effectively use their devices and applications. I have excellent communication skills to interact with users and provide them with clear and concise instructions.

Experience

Company Logo
Computer Operator/ HR Asstt
CAA Skardu Airport
Mar 2022 - Nov 2022 | Sakardu, Pakistan

As a computer operator, my main responsibility is to monitor and control computer systems in an organization, and some of my duties could includeOperating and monitoring computer systems and peripheral equipments.Responding to system alerts and error messages.Running routine backups and maintenance tasks.Troubleshooting system issues and escalating to higher-level support when necessary. Managing system logs and generating reports.Maintaining an inventory of hardware and software assets.

Company Logo
IT Administrator / Desktop Support Engineer
Gilgit Baltistan Tourisum Secretariat
Jan 2020 - Dec 2020 | Gilgit, Pakistan

As a desktop support engineer, my primary responsibility is to provide technical support to end-users in organization. My role involves maintaining, troubleshooting, and repairing computer systems, software, and related peripherals such as printers, scanners, and network devices.Here are some of my roles and duties in department as desktop support engineer are as under. Install and configure softwares and hardwares for end-users.Provide technical support to end-users in person, over the phone, or via email or chat.Troubleshoot and resolve hardware and software issues, including network connectivity problems, printer issues, and software bugs.Create and manage user accounts, permissions, and access rights.Install and configure antivirus software, perform regular updates, and run scans to ensure system security.Conduct regular maintenance on computer systems, including updating softwares, installing patches, and performing backups.Maintain an inventory of hardware and software assets.Document all support activities and resolutions in a ticketing system.Assist with network administration tasks, including managing user accounts, configuring switches and routers, and troubleshooting network issues.Train end-users on how to use new softwares and hardwares.Overall, as a desktop support engineer i have strong technical skills, excellent communication skills, and the ability to work independently or as part of a team

Company Logo
Data Entry Operator
Health Secretariat GB
Apr 2016 - Oct 2018 | Gilgit, Pakistan

As a data entry operator, my primary responsibility is to accurately and efficiently enter data into a computer or database system. This could include some main tasks such as typing or scanning information from physical documents into an electronic format. Verifying and correcting data entry errors. Maintaining databases by updating, adding or deleting information. Conducting data backups to prevent data loss. Compiling, sorting and organizing data for further analysis. Performing data quality checks to ensure accuracy and completeness. Preparing reports based on entered data. Keeping records of data entry activities and tracking progress.Ensuring compliance with data privacy and security regulations. Collaborating with other team members or departments to resolve any data-related issues.Overall, my role as a data entry operator required a high degree of attention to detail, accuracy, and the ability to work effectively under pressure to meet tight deadlines.

Education

Karakurum International University
Masters, Bachelors in Technology, B.Sc (Hons)‎
BS Honors In Information Technology
CGPA 3.4/4
2020
Karakurum International University
Masters, , BSc Honors IT‎
Communication and Networking, Database System, Data Communication, Project Management
CGPA 3.4/4
2020
Public School
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Engineering‎
Science
Percentage 59%
2015
Public School
Non-Matriculation, Matric in Computer Science‎
Science
Completed
2013

Skills

Intermediate App Development
Intermediate Figma
Intermediate Active Directory
Intermediate Adobe Illustrator
Intermediate Adobe Photoshop
Intermediate Application Support Management
Expert C++
Intermediate Cisco
Expert Communications Skills
Expert Computer Application Command
Expert Computer Network Operations
Intermediate Computer Networking
Expert Computer Profcient
Expert Content Management
Expert Content Optimization
Expert Content Acquisitions
Expert Content Development
Expert Content Management
Expert Content Marketing
Expert Content Writing
Intermediate Cooordination Skills
Expert Customer Service Skills
Intermediate CVs Screening
Expert Data Analysis
Expert Data Entry
Expert Database Management
Intermediate Desktop Support Engineer
Expert Digital Marketing Management
Expert Digital Storytelling
Intermediate Email Marketing
Expert ERP
Intermediate Fluent in English
Intermediate Flutter
Intermediate Graphics Editing
Expert Hardware Installation
Expert Hardware Knowledge
Expert Hardware Troubleshooting
Intermediate HTML
Expert IT Hardware Support
Expert IT Knowledge
Expert IT Networking
Intermediate IT Procurement
Expert IT Products Knowledge
Intermediate IT Support Engineer
Expert Korean Teaching
Expert Leadership Skills
Intermediate Linux
Expert Logistics Management
Expert Logo Designing
Intermediate Market Research

Languages

Expert Urdu
Intermediate English