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Summary
To work in challenging environment and exposure the new work
methodology, to enhance skills & capabilities by the working with highly reputable organization like you and contribute in organizational goal in
dynamic and challenging environment.
Experience
IT Support Engineer / IT Salesperson
Conduct remote sales and email marketing to promote IT products and services, resulting in a significant increase in client acquisition.
Utilize LinkedIn and other platforms to identify leads, maintain an organized client database, and nurture relationships.
Install, configure, and maintain operating systems, software applications, and IT systems for optimal performance.
Manage technical issues, providing timely support and solutions, improving user satisfaction and minimizing downtime.
Document technical issues, resolutions, and processes to enhance future troubleshooting and team knowledge.
Network Engineer
Provided comprehensive network support, including configuration of TP-Link access points and load balancers.
Managed hardware and software support and vendor relationships to ensure efficient IT operations.
Installed, configured, and maintained CCTV systems and managed Active Directory for user access control.
Diagnosed and resolved technical issues, reducing system downtime and improving business continuity.
IT Support Officer
Installed and configured POS systems, thermal printers, and VOIP setups to streamline operations.
Managed desktop and peripheral devices, ensuring optimal functionality and minimizing technical disruptions.
Oversaw IT inventory, purchasing, and logistics to maintain operational readiness.
Provided support for employees and ensured smooth IT operations within the organization.
Technical support engineer/ IT support engineer
Resolved network issues and configured Outlook for end users, ensuring seamless communication.
Installed and managed Windows OS and servers, maintaining system integrity and performance.
Monitored network performance using SolarWinds and other tools to identify potential issues proactively.
Provided remote assistance to clients, troubleshooting software and hardware issues with clear and effective communication.
Technical Support Engineer / Project Engineer
Led CCTV camera installation projects, including network design and configuration for clients.
Conducted site surveys, managed team members, and trained clients on new systems and applications.
Developed comprehensive troubleshooting guides, improving team efficiency and reducing issue resolution time.
Worked on projects for major clients including National Bank of Pakistan, Faysal Bank, Amreli Steel Mills and Atlas Honda.
