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Summary
To secure a customer service position where-in experience, skills and education can be efficiently utilized to increase the sales volume and profitability of the firm. Build a strong distribution network for achieving greater market development by providing best customer service and working as a team player within a team.
Experience
Customer Support Representative
• It was a great opportunity to work with one of the leading Automobile import and export company in South Africa as a customer support representative
• My responsibilities were to welcome all customers and assisting with purchase decision.
• Dealing face to face and over the phone with existing and new clients on daily basis.
• Increasing sales through promotions and annual sale.
• To determine customer service requirements by maintaining contact with customers.
• Maximizing revenue by ensuring all customers receive VIP service.
Customer Service Representative
•Worked as Customer Service Representative in one of South Africa’s largest independent cellular service provider.
•Interact with customers face to face and over the phone call.
•To provide information about products, service and help customer chose device including voice and data plan.
•To open or renew contract and prepaid accounts.
•Taking customer information and forwarding customer detail for contract approval.
Business Development Officer
To achieve revenue goals assigned by the management.
Provide the best services to the customers.
To resolve customer issues regarding products and services.
To generate and maintain new relationships with the customers.
To promote new product and valued services time to time.
