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Summary
Systems Engineer with over 10 years of experience in Latest systems/software applications in computer science providing technical solutions through high-quality service and support with Analytical & Troubleshooting Skills, Servers & Software Deployment to complete life cycle. Strong information technology professional with a BSc focused on Computer Science. Performs job with active listening, determination and positive attitude to hard work believing in fast learning, seeking position in a challenging and rewarding IT/Tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Projects
Experience
Techno Functional Consultant CRM
Providing Functional & Technical Consultancy for Dynamics 365 CRM,
Senior Systems Engineer
Techno-Functional Consulting for Microsoft Dynamics 365 CRM • Techno-Functional Consulting for Upland PSA (Tenrox) • Administration of Microsoft Dynamics GP • SharePoint Online • Apllication Developement & Administration at PowerApps • Automation with Power Automate (Microsoft Flow) • Administration of Atlassian and all its sub products such as JIRA, Confluence, Service Desk, Etc.
Senior System Engineer
Managing upcoming projects for and by the company. Preparation and reporting on completion of projects before deadline,
Manage and support to Octopus server and troubleshoot for end user queries
VIZ (Graphics Software) Installations and Configurations, and support for end users and Server,
Troubleshooting and support for Aveco(Automation System) terminals and server
Troubleshooting and support for Vector Box of Entertainment Channel,
Manage virtual machines and server on VMware virtual environment,
Manage and installation of CANDV on MAC as backup of Automation System to the end users in PCR for RUNDOWN,
Management of systems in All Control Rooms and Data Center,
Auto-script prompter support for PCR and Anchors,
Installation and Support for Incite NM, MPX on windows XP/ Win 7, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Capturing Cards,
Troubleshooting and Maintenance of SeaChange Storage {(BML) Broadcast Media Library},
Troubleshoot and management of SeaChange media client (MCL) ,
Installation, Troubleshooting various problems regarding servers,
Manage and troubleshoot AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 8 & 10 Servers, File Catalyst and Serv-U as FTP Servers,
Installing client PCs with Windows XP/Vista/Win7/Win 8 integrated with domains and all required software,
Provide backup support to Support Team as Shift Incharge,
Space management and backups of servers,
Various application support and installations for end users,
Preparing sheets of problem logs monthly,
Give technical Support to Drone team (video out, live broadcast),
Manage Conference Calls with other cities,
Give remote support to other Stations (Bureaus) of different cities
Senior System Support Engineer
• Provide backup support to Support Team as Shift Incharge
• Troubleshooting and Maintenance of SeaChange Storage ((BML) Broadcast Media Library)
• Troubleshooting & support for Astra Server (Automation System) of Aveco
• Manage virtual machines and server on VMware virtual environment
• Troubleshooting various problems regarding web based application Servers, SQL Servers
• Configuration, Troubleshooting & Maintenance for AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 6,8 & 10 Server
• Maintenance & Support for File Catalyst & Serv-U FTP Servers
• Troubleshoot and management of MCL Media Client of SeaChange (Playout)
• Provided on-call support for critical issues.
• Troubleshooting and support for Vector Box (Playout Software) of Entertainment Channel
• Give remote support to other Stations(Bureaus) in different cities
• Manage Conference Calls with other cities
System Support Engineer
• Client end user support for Software/Hardware issues
• Graphics Software VIZ Client Installations and Configurations & support for end users
• Client support for Astra Clients Aveco & CANDV on MAC as backup of Aveco to the end users in PCR
• Auto-script prompter support for PCR and Anchors
• Installation and Support for Editing Software Incite NM, MPX, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Video/Capturing Cards
• Installing client PCs with Windows 2000/XP/Vista/Win7 integrated with domains
• Various application support and installations for end users
IT-Support Officer
• Provided base level IT support to non-technical personnel within the business.
• Provided on-call support for critical issues.
• Basic Support of System Administration
• Ensure Effective Utilization of in House Online Desktop PC’s
• Telecommunication Infrastructure Management (LAN,WAN)
• IT Help Desk Complains Equipment Management and Maintain Equipment Inventory
• Basic Maintenance of Printers & Scanners,
• Management with Vendors for repairing MIS Management Superfluous Services (PABX Exchange, UPS, )
