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Summary
I am an energetic, ambitious and hardworking Online Trading Officer with a passion for providing excellent customer service at all times. I have dealt with customers enquiries and complaints face-to-face, over the phonebr/and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for. I have seven years of solid experience in the field of finance, online trading, operations work, BDO and customer services within the corporate sectors.
Projects
Experience
Quality Assurance Officer / Student Coordinator
Performing routine inspections by contacting the new registered clients.
Conduct follow-up calls to ensure that client process is going smoothy.
Identify and resolving the client\'s query.
Addressed and discussed the issues with the higher management and proposed solutions.
Making recommendations for improvements.
Maintain weekly stats of 24 branches. Maintain the complaintsheet of 24 branches.
Make sure that branches follow the company\'s protocol.
BDM
Generate leads via cold calling.
Align the meetings with potential customers.
Deliver the projects details according to the client\'s requirement.
Close the deal.
Senior Online Trading Officer
Job Responsibilities:
To place customers orders on a daily basis.
Deal walk-in clients and resolve their issues.
Understanding customers needs and provide appropriate solution and attention.
Delivering overall quality service to the customers to achieve maximum customer satisfaction.
Assisting customers with their inquiries escalate/ re-direct problems when appropriate.
Internal Process Includes Account Opening, Account Suspension, Account Closure, Dormant Account, Rights Subscription, IPO\'s, KYC calls, Inbound and Outbound calls, Data Entry, Process PV\'s and RV\'s.
Account opening process in NCCPL and CDC system
Assistant Manager - Online Trading
Job Responsibilities
To place customers orders on a daily basis.
Deal walk-in clients and resolve their issues.
Understanding customers needs and provide appropriate solution and attention.
Delivering overall quality service to the customers to achieve maximum customer satisfaction.
Assisting customers with their inquiries escalate/ re-direct problems when appropriate.
Internal Process Includes Account Opening, Account Suspension, Account Closure, Dormant Account, Rights Subscription, IPO\'s, KYC calls, Inbound and Outbound calls, Data Entry, Process PV\'s and RV\'s.
Account opening process in NCCPL and CDC system
