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Summary
Currently, working as a Zonal Manager Operations in Trax Ltd with an extensive background in managing hassle- free operations on daily basis. I am an individual with strong problem solving skills, offering unique solutions to complex operational problems, and a leader who can keep the staff motivated and is responsible to determine the staffing requirements, delegates work assignments to employees to keep overall balance in workplace environment and schedule for new projects whenever needed.
Experience
Zonal Manager Operations
Enter DescripEnsure adherence of Operational SOPs / KPIS
Liaison with all operations
Prepare feasibilities of projects/ customers
Coordinate with internal as well as external resources for flawless execution of operational activities.
Ensure that all customer projects are delivered on-time, within scope and within budget
Ensure adequate availability of resource and allocation to perform smooth activities of Operations.
Review and Report operational performance to management.
Maintain & Manage relationship with all stakeholders for close coordination.
Coordinate with IT, Finance and Customer Service department.
Visit to customer along with sales team
Arrange training of staff
Highlight and arrange correction of discrepancies.
Keep Return ratio low and within cycle.
Reconciliation of customer issues
Assistant Manager Operations
Achievement of relevant Operational KPIs (daily monitoring)
Ensure timely response to queries landing from network through e-mails
Courier & Route Management (based on average loads)
Efficient & Cost Effective Operations within allocated budget
Daily monitoring of Operations outlook in recorded manner
Ensures training and development programs considering all Standard Operating Procedures for operations by all staff, working under control
Ensures adequate and road worthy Transport for Operational use is available and all instructions pertaining to the movement control of vehicles are followed by all concerned staff.
Checks implementation for appropriate efficiency from Operation Team, such as
Regular review Pickup Call Register on daily basis.
Monitoring pending/undelivered shipments on daily basis.
Attendance of field / backend staff on daily basis.
Planning for contingencies & backup readiness (Men & Machine).
Schedule surprise Audits of record keeping & pending desks.
Occasionally, review CCTV footage recording to gage Safety & Security arrangements.
Assistant Administrator
Tracked expenses, processed invoices, and completed other related accounting tasks
Managed department inventory, including purchasing, stocking, and organizing items
Maintained flexible schedule and responded to after-hours and weekend emergencies
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
Worked with department heads, staff, and faculty to develop engaging curriculum and advance instruction for all nursing programs
