Sales Operation Manager with 7+ years of experience in training and supervising sales staff, planning and implementing sales strategies. Leading team with leadership qualities. Boosting sales, revenues and achieve sales targets. Focus on team training with product knowledge, Built customer relationship and promoting optimal customer services, Accuracy of inventory. Prepared visual merchandising. Analysis of sales data to evaluate the performance.
Managing, training, and providing overall guidance to the sales team of an assigned territory. Setting reasonable sales targets to be achieved by the sales team Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. Developing and sustaining long-term relationships with customers. Collecting customer feedbacks and providing updates to senior management. Analyzing sales data and find the gap of non - profitable area. Focus on marketing intelligence report and SWOT analysis through overseeing the competitors activities. Visits frequently at all locations. Build sales culture and sales centric atmosphere among the team members. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals. Provide innovative ideas and suggestions to improve the market presence.
Maintaining statistical and financial records Dealing with customer queries and complaints with superior manners. Overseeing pricing and stock control. Maximizing profitability and completing sales targets, including motivating staff to do so. Managing Budgets. Recruiting, Training, Supervising and Appraising staff. Preparing promotional materials and display.
Excellent greet and direct customers. Provide accurate information (e.g. product features, pricing, and after sale services). Cross selling and Up selling of products for generating more revenue. Achieve individual target and playing with team work. Ensure the availability of stock for sales and demonstrations. Collaborate with team members to achieve better results.