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Summary
"I worked as a Customer Service Officer at Thardeep Microfinance Bank & Habibi Bank Limited Micro finance My responsibilities included providing exceptional customer service, resolving customer complaints, processing transactions, and cross-selling bank products. I demonstrated strong communication skills, problem-solving abilities, and a customer-centric approach."
Experience
LO
- Evaluating loan applications and conducting risk assessments
- Conducting site visits and verifying customer information
- Disbursing and recovering loans
- Maintaining accurate loan records and reports
- Providing excellent customer service and building relationships with clients
- Achieving loan targets and meeting business objectives
CSO
- Providing exceptional customer service to clients via phone, email, and in-person
- Resolving customer complaints and concerns in a timely and professional manner
- Processing customer transactions, including deposits, withdrawals, and loan payments
- Maintaining accurate records of customer interactions and transactions
- Cross-selling and upselling bank products and services to customers
- Collaborating with internal teams to resolve customer issues and improve overall customer experience
