Summary

I am Arooj, a dedicated professional with a strong academic background in business and accounts, holding a degree from the University of Central Punjab. My career began with a one-year tenure at Mindbridge BPO, where I honed my customer service and communication skills. I then briefly continued with ibex, gaining further experience in client engagement and operational support.

After completing my Master's degree, I joined Zameen Developments Pvt. Ltd. as an Email Support Executive. In this role, I successfully managed live chats and email communications with international clients, ensuring prompt issue resolution and maintaining a high standard of customer satisfaction for over a year.

With expertise in customer support, email management, and client relations, I am adept at multitasking, meeting deadlines, and delivering exceptional service in dynamic environments. I am eager to bring my skills and dedication to a new opportunity where I can contribute to organizational success while continuing to grow professionally.

Experience

Company Logo
Email Support Executive
Zameen Developments Pvt. Ltd
Nov 2022 - Oct 2023 | Lahore, Pakistan

Company Logo
CSR
Mindbridge Pvt. Ltd.
Mar 2016 - Mar 2017 | Lahore, Pakistan

Education

University of Central Punjab (UCP)
Masters, Masters in Commerce, ‎
Accounting & Finance, Marketing and Financial Management
CGPA 3.1/4
2019
University of Central Punjab (UCP)
Bachelors, , MCOM‎
CGPA 3.1/4
2019
PGC- Punjab Group of Colleges Lahore
Bachelors, Bachelors in Commerce, ‎
Accounting & Finance
2016
University of the Punjab
Masters, , B.Com‎
Percentage 70%
2016
Govt. Degree Science & Commerce College
Intermediate/A-Level, , I.Com‎
Percentage 75%
2014
Govt. Degree Science & Commerce College
Non-Matriculation, Matric in Science‎
Completed
2012

Skills

Expert Hands-on Problem Solving
Intermediate Live Chat Handling
Intermediate Oracle CRM
Intermediate Remaining calm in a crisis

Languages

Expert Urdu
Intermediate English