Summary

In my position, I have been responsible for overseeing inventory management, merchandising, and product launches. I have played a crucial role in supporting the development of marketing and sales initiatives, working closely with both in-house teams and external vendors.

Familiar with Sales , having sales background thrive Customer Satisfaction and understand Client journey.

Projects

Society projects

Experience

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CRO(Customer Support Officer)
Mazack
Mar 2021 - Dec 2021 | Islamabad, Pakistan

Being a Sales Representative I serve following additional considerations due to cultural, language, and logistical differences.Language support offer multilingual support to communicate effectively with clients who may not speak your native language. This can include having documents translated or hiring bilingual staff.Clear communication Be concise, articulate, and patient in my communication, considering potential language barriers. Use simple language and avoid idioms or slang that may not translate well.Understanding time zones Respect my client\'s time zone when scheduling meetings or calls, and be flexible to accommodate their working hours.

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Administration Assistant
Royal Villas
Jan 2018 - Nov 2020 | Islamabad, Pakistan

Familiar with administrative Roles that I serve in my organization.  Clear communication Be concise, articulate, and patient in your communication, considering potential language barriers. Use simple language and avoid idioms or slang that may not translate well.Managing correspondence Handling incoming and outgoing emails, letters, and phone calls, and responding or forwarding them as appropriate.Scheduling Organizing appointments, meetings, and events, and maintaining calendars for managers or teams.Data entry and record keeping Updating databases, spreadsheets, and other records with accurate information.Filing and organization Maintaining physical and digital filing systems to ensure documents are easily accessible and properly stored.Office management Ordering supplies, equipment, and materials, and ensuring the office environment is clean, organized, and well-maintained.Preparing documents Drafting memos, reports, presentations, and other documents, and formatting them according to company standards.Handling expenses Reconciling receipts, processing expense reports, and tracking spending against budgets.Providing administrative support Assisting colleagues or managers with administrative tasks as needed, such as photocopying, scanning, or faxing documents.Customer service Welcoming visitors, answering inquiries, and directing them to the appropriate person or department.Coordinating office communications Distributing internal announcements, newsletters, and other communications to staff.Maintaining confidentiality Handling sensitive information with discretion and maintaining confidentiality as required by company policy or legal regulations.

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Administration Assistant
Dental Perfection
Feb 2017 - Apr 2020 | Islamabad, Pakistan

Managing correspondence Handling incoming and outgoing emails, letters, and phone calls, and responding or forwarding them as appropriate.Scheduling Organizing appointments, meetings, and events, and maintaining calendars for managers or teams.Data entry and record keeping Updating databases, spreadsheets, and other records with accurate information.Filing and organization Maintaining physical and digital filing systems to ensure documents are easily accessible and properly stored.Office management Ordering supplies, equipment, and materials, and ensuring the office environment is clean, organized, and well-maintained.Assisting with travel arrangements Booking flights, hotels, rental cars, and other accommodations for business trips.Preparing documents Drafting memos, reports, presentations, and other documents, and formatting them according to company standards.Handling expenses Reconciling receipts, processing expense reports, and tracking spending against budgets.Providing administrative support Assisting colleagues or managers with administrative tasks as needed, such as photocopying, scanning, or faxing documents.Customer service Welcoming visitors, answering inquiries, and directing them to the appropriate person or department.

Education

Quaid-i-Azam University
Bachelors, Bachelors in Arts, ‎
Arts
2022

Skills

Expert Computer skills
Intermediate English Language
Expert Office Support
Beginner Sales
Beginner Academic Research
Expert Administration
Beginner Administration Knowledge
Beginner Agri Knowledge
Expert Aseptic Technique Knowledge
Beginner Banking Knowledge
Expert Brand Advertising
Beginner Brand Management
Intermediate Business Analysis
Expert Business Development
Beginner Business Development Skills
Beginner Business Development Process
Expert Business Development Strategies
Expert Business Strategy
Beginner Calendar Management
Beginner Career Counseling
Beginner Career Path Planning
Expert Chat Support
Beginner Client Contact Skills
Beginner Client Correspondence
Beginner Client Dealing
Beginner Client Relations Management
Beginner Client Relationship
Beginner Closing Contracts
Beginner Command On Language (Spoken & Verbal)
Expert Communication Skills
Intermediate Compliance
Expert Computer Knowledge
Intermediate Computer Literate
Intermediate Computer Proficient
Beginner Content Blogging
Beginner Content Wiring
Expert Coordination Skills
Beginner Copy Editing
Beginner Corporate Marketing
Beginner Corporate Marketing
Intermediate Customer Acquisition Skills
Expert Customer Analysis
Expert Customer Care Representation
Expert Customer Dealing 
Expert Customer Handling
Expert Customer Interaction Management
Beginner Customer Satisfaction Management
Expert Customer Service
Expert Customer Service Solutions
Beginner Customer Services

Languages

Intermediate Punjabi
Expert Urdu
Intermediate English