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Summary
Experienced and results-driven Senior IT Engineer with over 20 years of hands-on expertise in network and system administration, IPv4 leasing business, WordPress development, and web hosting. Led teams in designing and implementing IT infrastructures, resulting in 30% improvement in network performance. Developed custom WordPress solutions, driving a 25% increase in website traffic and user engagement. Managed IPv4 leasing operations, leading to a 40% revenue growth. Proficient in web hosting technologies, reducing server downtime by 50% through proactive monitoring and maintenance.
Experience
Team Lead - Web Hosting/IPv4 Leasing Business
Supervise a team of specialists, achieving a 15% increase in team productivity within six months.
Manage the leasing of over 80,000 IPv4 addresses to clients, ensuring 100% compliance with regional internet registry policies.
Successfully led the web hosting project by upgrading infrastructure, migrations, and expansions, within budget and timeline constraints.
Maintain web hosting infrastructure with a 99.99% uptime rate, reducing system downtime by 20% through proactive monitoring and maintenance.
Developed and optimized a WHMCS-integrated web Hosting platform/website, increasing automation by 30%.
Implemented automated invoicing, cutting errors by 25% and speeding up payments by 50%.
Enhanced ticketing and support, reducing resolution time by 20% and boosting satisfaction by 15%.
Improved overall business operations by 50% through WHMCS automation.
System Engineer
Led the design, implementation, and optimization of the company\'s network infrastructure, resulting in a 30% increase in network reliability and a 25% reduction in downtime.
Developed fault-tolerant system architectures, ensuring continuous operations even during hardware or software failures, leading to 100% data availability and zero data loss.
Collaborated with development teams to implement application-level fault tolerance, achieving a 25% reduction in system failures and improving overall application stability.
System Engineer
Managing and optimizing the organization\'s IT services & network, attaining high availability and minimizing downtime incidents by 20%.
Spearheaded the deployment of new network technologies, leading to a 30% reduction in overall network maintenance costs and a 25% increase in overall network performance.
Conducting comprehensive risk assessments and executing disaster recovery plans, lowering the mean time to recovery by 60%.
IT Enginner
Lead efforts to optimize the company\'s infrastructure, bringing a 20% reduction in operational costs and a 15% increase in system performance.
Designed and implemented scalable and redundant systems, minimizing downtime by 25% and guaranteeing continuous service availability for critical applications.
Strengthened network security, causing a 50% decrease in security incidents and breaches.
Technical Support Engineer
Set up, configured, tested, and maintained over 100 new computer systems including peripherals, applications, and databases, increasing network performance & organization’s revenue by 30%.
Provided cost-effective support solutions to users which reduced company spending by 20% annually.
Ran 25+ support tickets daily with a 99% success rate, & applied best practices for ticket management reducing resolution time by 30%.
